Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8 out of 5
4.8
(4,250 Reviews)
Open Ratings Snapshot
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product. 
(
280 out of 314
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
4 out of 5
4
Good except Notifications
on January 24, 2025
Posted by: Larry
Verified Purchase:Yes
Very nice phone. My only complaint is there atoo many notifications that cannot be turned off. IE Samsung
Response from Samsung USBy R&R Team, January 30, 2025
Hey there Larry, thank you for sharing your feedback on your Samsung Galaxy S24+ with us. We are happy toh ear that you are pleased with theinital usage of your new device. We have provided a link to the full device manual to help you with the notification settings across the apps on your device. We have alsos hared a link to the Samsung Support Team if you believe your device is not operating as intended or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome choice
on January 24, 2025
Posted by: Jose f
Verified Purchase:Yes
Phone works great...easy to use and very comfortable with the speed
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Jose f, we appreciate you sharing your thoughts about your Samsung Galaxy S24+ with us. We love hearing that you are finding the device to be a great addition to your daily tasks and activities. We hope you'll reach out to us again any time in the future if you have questionis or would be interested in sharing additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Problems
on January 25, 2025
Posted by: Glenn
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
The phone struggles to find and keep connected to a signal, and therefore communication isn't as easy as it should be. I constantly need to restart the phone
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2025
Hi there Glenn, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24+ with us. We understand how valuable your phone calls are to you and needing the reliability for your peace of mind. We have provided a few links to articles to help you ensure reliable connection to your device. We have also shared a link to the Samsung Support Team to answer any questions or offer additional assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on January 25, 2025
Posted by: Tkay
from San Antonio TX
Verified Purchase:Yes
I absolutely love my phone! It has been exactly what I needed as an upgrade to my life. The size isn't too big, and the camera quality is amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2025
Hey Tkay, thank you for sharing your experience with your Samsung Galaxy S24+ with us. We are thrilled tohear how happy you are and that you are in love with your phone. We hope you have found some time to explore the full capabilities of your new device with Galaxy AI, and we have provided links to resources to help you in this exploration including the full device manual and the Samsung Support Team. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone but the biometrics need improvment
on January 27, 2025
Posted by: Lori M
from Ventura, CA
Expertise:Intermediate
Verified Purchase:Yes
Nice phone overall. Still trying to get use to the newer features. The biometrics for fingerprint & face recognition definitely needs improvement though.I am not using either of these now. Photos are good quality.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 28, 2025
Hi Lori M, we appreciate your feedback on your Samsung Galaxy S24+. We are happy to hear you are overall pleased with the capabilities of your device, and we would love to help you troubleshoot the biometrics of your device for the best possible experience with your device. We have provided a few links to troubleshooting guides to help you with both the fingerprint reader and facial recognition. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from a Galaxy A20 to a Galaxy S24+
on January 29, 2025
Posted by: Mister Bill
from Brandon Florida
Verified Purchase:Yes
I upgraded to a Galaxy A20 to a Galaxy S24+ with 256GB unlocked. I switched the Mint Mobile SIM card from my A20 to the S24+ without any problems. I wirelessly transferred the data from my A20 to the S24+. I had problems transferring my music playlists. That’s probably a me problem. I’ll figure it out. I do like the camera. Another plus is it is about the same size as the old A20 and fits into my carrying holster with the phone protection case on. I have had the new phone for about 40 days now. Overall, I am happy with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2025
Hey Mister Bill, we appreciate your feedback on your Samsung Galaxy S24+. We are thrilled toh ear that you are enjoying the update to your new device, and enjoying your every day usage thus far. We have shared links to help you familiarize yourself with your new device and the full capabilities, and answer any questioins you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Phone setting
on January 30, 2025
Posted by: Chen
Expertise:Intermediate
Verified Purchase:Yes
It was impossible to add two language input methods of a specific language I need. I could do that with my old Motorola phone. The touch screen is not always sensitive. The keypad sometimes showed up with a noticeable delay.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
Hi Chen, thank you for your feedback on your Samsung Galaxy S24+. We understand how important specific features of your device are to you every day. We have provided a link to the Samsung Support Team to help you with the language options and settings. We have also provided a link to an article to help you with the responsiveness of your display. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love Samsung
on January 30, 2025
Posted by: K Johnson
from Vallecito ca
Expertise:Intermediate
Verified Purchase:Yes
Everything Samsung is always top notch. There trade in programs is great. I plan to stay loyal to Samsung for all my gear.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Hey there K Johnson, we appreciate your feedback on your Samsung Galaxy S24+. We are thrilled to hear how pleased you are not only with this new device, but all of your Samsung devices. We have shared a link below to the full device manual to help you discover the full capabilities of your new device including the features of Galaxy AI. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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