Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Posted by: Lisa
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Definitely an upgrade from the S20. Love the picture quality.
I would recommend this to a friend!
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Larry G
from Alpharetta Georgia
Expertise:Expert
Verified Purchase:Yes
the phone is terrific, battery life is great, buying was made easy and simple..Love my new phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Richard
from Panama City Beach, FL
Expertise:Expert
Verified Purchase:Yes
I finally upgraded my old Samsung A23 to a Samsung S24+ and am wondering how I got along without a top of the line phone for so long. I was having issues with my old Samsung A23 not working well with my new Galaxy Watch 7 watch (app was not compatible and kept crashing and drained battery on phone & watch). This new S24+ works perfectly with Galaxy Watch 7 and battery issues are no more! Very impressed with overall capability of phone, including camera and other features (fingerprint scanner, etc.). Went 5+ years after retirement with bottom of the line phones since I retired (always had a cell at work so never bothered getting a good one till later) and it is so nice to have a top of the line phone now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DeskjockeySid
from Texas
Expertise:Expert
Verified Purchase:Yes
Awesome phone. Easy to use, large enough screen to read email and most websites, loads stuff fast, and has great talk time. The camera is really good too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ferch7
from katy texas
Expertise:Intermediate
Verified Purchase:Yes
fast phone with good battery life but cameras should be better
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, January 14, 2025
Hi there Ferch7, we appreciate your feedback on your Samsung Galaxy S24+. We are happy to hear how pleased you are with the overall features and capabilties of your new phone. We would love tohelp you capture the best possible photos and videos with your new phone. We have provided links to a few troubleshooting guides to help you if you are experiencing dark, blurry, or unfocused photos. We have also shared a link to the full manual for your device to help you with the different camera settings. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good phone!!!!!
on January 14, 2025
Posted by: Linda
I traded in my old phone in August and have had nothing but problems with it. I've been in the store aleast every day and sometimes twice a day and it still is not right. I wanted to send it back before the 30 days, but they said it's fixed, but no it wasn't!
Please give a solution to my problem.
Please give a solution to my problem.
Response from Samsung USBy R&R Team, January 14, 2025
Hi Linda, we appreciate your feedback on your Samsung Galaxy S24+. We understand how important your phone is to you, and how frustrating it is when your device is not functioning as intended or expected. Without knowing the full specifics of your experience, we have provided a link to the Samsung Support Team and your warranty information to help you resolve this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Vladimir
from pensacola, FL
Expertise:Intermediate
Verified Purchase:Yes
great phone, with lot of features, an exceptional camera produces high-quality photos and videos
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 15, 2025
Hi Vladimir, we appreciate your feedback on your Samsung Galaxy S24+. We are thrilled to hear that you are so pleased with all of the features of your new phone. We have provided links to the full devie manual for your new phone, and to the Samsung Support Team. These resources can help you align the settings perfectly to your preferences, and answer any questioins you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Peter O
from Metrowest, MA
Expertise:Intermediate
Verified Purchase:Yes
Always great to have a new phone, my older one was slowing down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US