Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8 out of 5
4.8
(4,250 Reviews)
Open Ratings Snapshot
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product. 
(
280 out of 314
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
5 out of 5
5
S24+
on December 17, 2024
Posted by: The Josher
from Caldwell
Expertise:Beginner
Verified Purchase:Yes
Love it. Camara works extremely good 👍. Would recommend
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2024
Hi there The Josher, thank you for your feedback on your Samsung Galaxy S24+. We are thrilled to hear you are so pleased with the camera and other features of your new phone. We have provided a link to the Samsung Support Team below to offer one on one assistance with any questions you may have about any of your Samsung products. We appreciate you being an enthusiastic Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Mejores fotos
on December 18, 2024
Posted by: Yayis
from Mcallen; texas
Expertise:Intermediate
Verified Purchase:Yes
Amo la marca Samsung su calidad en fotos es única.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on December 18, 2024
Posted by: Rosebud4
While I like the big storage, I don't like how it sometimes acts super sensitive (opening things I didn't open) then other times it won't recognize my touch when I select the predictive text. But my main and biggest grievance is where they put the power button. It's in the most inconvenient place where anytime I pick up my phone I always end up hitting the power button and there is no way to disable it on the plus. Whomever put it there without the option to disable it failed miserably. Why can you disable the power button on the 24 and 24 ultra but not the plus? If you're going to put the power button where it will constantly get hit, then you should be able to have the option to disable it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 19, 2024
Hi there Rosebud4, we appreciate your feedback on your Samsung Galaxy S24+. We completely understand how frustrating it can be when your device is not aligning to your expectations. We would love to help you adjust the settings and features of your device to your preferences. To adjust the settings of the side button, you can go in to your settings app, under advanced features, and side button. We have provided a link to the full device manual to assist you with all of the settings of your device, and another to the Samsung Support Team if you have questions or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Affordable price
on December 18, 2024
Posted by: Jagdip
Verified Purchase:Yes
Nice looking, fast process, light weight, good battery
Response from Samsung USBy R&R Team, December 19, 2024
Hi Jagdip, thank you for your feedback on your Samsung Galaxy S24+. We love hearing how much you are enjoying the appearance and functionality of your new device. We hope you have also found the opportunity to explore the new Galaxy AI features available on your device like Live Translate, Note Assist, and Generative Edit. We have provided links to the full device manual to assist you in this exploration, and to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Galaxy S 24+
on December 18, 2024
Posted by: Roman
from Ohio. Columbus
Verified Purchase:Yes
Phone Galaxy S24 +. Very high-quality aluminum body, feels nice in the hand. Very nice screen. In general, we are still studying it, but the first impressions are good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2024
Hi Roman, thank you for your feedback on your Samsung Galaxy S24+. We are thrilled to hear you are enjoying the first impressions of your new phone. We have provided a link to the full device manual to help you discover the full capabilities of your new device, and best align the settings to your needs and wants. We have also provided a link to the Samsung Support Team to offer additional assistance and answer any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 19, 2024
Posted by: Hussein
from US
Expertise:Intermediate
Verified Purchase:Yes
It is a great phone, with good screen size and light
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 20, 2024
Hi Hussein, thank you for your feedback on your Samsung Galaxy S24+. We are thrilled to hear you had such a wonderful experience with your new device, and are loving the appearance and size of your device. We have provided links to the full device manual to help you discover the full capabilities of your device, and to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Android S24
on December 19, 2024
Posted by: Drcwpeacock
from 33904
Expertise:Expert
Verified Purchase:Yes
Great android phone, defiantly worth the buy. Very functional
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Drcwpeacock, thank you for sharing your thoughts about your Samsung Galaxy S24+ with us. We are thrilled to hear how much you are finding the quality in your new device and are so happy with your new purchase. We have shared links to the full device manual and the Samsung Support Team to help you further explore the full capabilities of your device, and answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone is not letting us be heard
on December 20, 2024
Posted by: jraz
Expertise:Intermediate
Verified Purchase:Yes
The phone is great in many ways except for receiving phone calls. Often we can hear the party calling but they can't hear us. This happens frequently. Our other phone (not Samsung) has no issues when the person calls back on it.
Response from Samsung USBy R&R Team, December 20, 2024
Hello Jraz, we appreciate your feedback on your Samsung Galaxy S24+. We completely understand how valuable your phone calls are to you every day, and we would love to help you resolve this experience. We have provided a link to an article below to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues and review warranty and other options with you directly. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001652/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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