Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.6
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
209
4 Stars
35
3 Stars
13
2 Stars
7
1 Star
7
92%of customers recommend this product.
(
179 out of
195)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Posted by: Anonymous
from Denver
Verified Purchase:Yes
Wow, the best phone I've ever had in my hands since my A11 died
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor fingerprint scanner and facial recognition
on July 7, 2024
Posted by: SamsungIsMakingMeSad
from Poteet, TX
Expertise:Intermediate
I've been using S24+ for 2 months. I'm sad to say the fingerprint scanner is dreadful. It doesn't work half the time. My finger/thumb has to either be moist or warm for it to recognize it with or without a screen protector. However, I have no problems when using it to log into apps. It's only when unlocking the phone. The face recognition is also poor. It takes several seconds to recognize my face and doesn't recognize my face at all in low light conditions - unlike the rival "phone" that will unlock with Face ID in a pitch dark room. My S20 FE fingerprint scanner and speakers blow this S24+ out the park. I'm sad I spent so much.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, July 7, 2024
Your feedback is always appreciated! We understand that you are reaching out to us regarding your S24+. To reduce any noise that may temporarily be generated when the screen is turned on or off, there is a 0.3-second delay before initializing the related touch module. Because of this, if you try to recognize your fingerprint as soon as you turn the screen on or off, the device may not immediately recognize it. Try again and the feature should work. Please check out the link attached below to help provide tips that should help with what you are experiencing with your facial recognition. If this persists, we recommend reaching out to us at Samaung Support. -Kelvin
samsung.com/us/support/answer/ANS00062630/ (facial recognition)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/support/answer/ANS00062630/ (facial recognition)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Pnk4evr
from Belleville IL
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from an S22+ and love the up to date technology on the 24+. The camera is so much better. It does things the s22 camera just didn't. Sharper photos too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
Upgraded from a Flip5. Couldn't be happier to have an excellent slab phone again. The screen is gorgeous and the build quality makes me so happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brina
from Kenosha,wi
Expertise:Intermediate
Verified Purchase:Yes
Awsome product. Amazing technology and fast speed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tonja
from Clarksville AR
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. The camera is one of my favorites. I've been using galaxy phones and tablets for years. I really like Samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: STTT
from WV
Expertise:Expert
Verified Purchase:Yes
Love the feel and look of the new phone. Easy to navigate apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tommy
from Conway, SC
Expertise:Intermediate
Verified Purchase:Yes
So far the S24+ has been a real gem operational wise. The setup was very easy to transfer all data to the S24+ when flawless using the fire-wire cable between the two phones using the Smart Switch. Some apps were only compatible with didn't transfer but all other apps and data did. So the apps that were missing I either didn't use them or will replace with an android app. I made some tweaks to the phone for better performance since I really like the performance of Android Auto over Car play was a lot more stable and easier to use so far. The speed of the S24+ is really fast and phone is very easy to customize to your preference. I like the battery settings were you can adjust it three different ways so I selected the 80% setting trying that for awhile since it provides 80% charging level max so far has worked out real well and maintains the level to that and phone charge lasts along time. Only had one problem with phone calls dropping and couldn't answer the incoming calls so it looks like it was a tmobile network problem tried the next day worked fine. Overall I really impressed with the speed of the S24+ very fast on changing screens, running apps, and updates to the android operating system. The last android phone I had a S9 a few years back that worked fine only decided to try the new Samsung S24+ would say operational wise the S24+ seems better than the what the S9 phone was far more advanced and reliable and operation thus far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US