Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.6
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
209
4 Stars
35
3 Stars
13
2 Stars
7
1 Star
7
92%of customers recommend this product.
(
179 out of
195)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Posted by: Dusan
from Falls Church, Virginia
Expertise:Intermediate
Verified Purchase:Yes
Great phone, perfect size, fast, great camera, just what i wanted from a phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sweet heart
Expertise:Intermediate
Verified Purchase:Yes
Pretty good phone. I had a galaxy s20 FE before this. This one is really not much different. In fact I liked the curved edges on the FE better. I kinda wish I got higher model that has the curved edge. It was a few hundred more but maybe worth it. So this phone is good but nothing spectacular compared to my old model.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Huntsville AL
Expertise:Intermediate
Verified Purchase:Yes
Love this phone and all the great perks! It's what I really needed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally treated myself to something new.....
on October 29, 2024
Posted by: DreG
Expertise:Intermediate
Verified Purchase:Yes
After being overdue for a new phone (still had a 10s 🫤), this was the best option. I'm a Samsung gal all the way!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: TeaHat
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Still getting used to my new S24+. I have no complaints so far. I like the size, the speed and the storage capacity. The camera is amazing. It will do more than I even know what to do with. I haven't played with the AI yet though. The Cobalt Violet is a gorgeous color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: KaiFox
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I was worried when I saw people moving from my old phone (s22 ultra) to this phone. Some complaining about camera quality or other things. But I've had no issues or seen any obvious differences in the things I heard about. This phone takes great pictures in my opinion and runs so smoothly. I've had zero issues so far with it and no complaints. I happy with my upgrade and with trade in of my previous phone, I got it for a pretty good price too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Amber
from Seattle, Wa
Expertise:Intermediate
Verified Purchase:Yes
I got this phone as a replacement for the flip 6. The 24 Plus is such a better experience. The battery lasts me 2 days, where the other would not even last all day. This phone hasn't run hot either like the other. I'm very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Down graded despite upgrading 2 versions newer
on October 23, 2024
Posted by: Mia F
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
Not even 6-12 hrs in and there were issues. Phone was heating up not long after getting on facetime despite being brand new, not on the charger, and not running long. The colors are all over the place. White is turned green, my tan olive skin is a bronze greeish orange and despite downloading a bright pastel pink wallpaper it looks like a greyed white background with a tint of extremely muted pink. The camera is fuzzy depending on the app. As a photographer is this appalling. Despite going from a S22 to a S24+ it feels like a downgrade. Seriously rethinking my brand loyaty not just cause of the phone but the service as well.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 24, 2024
Thanks for taking the time to share your feedback on the Galaxy S24+, Mia. We hate to see that your experience with the S24+ has been less than expected, especially with concerns about overheating, screen color accuracy, and camera performance. These issues certainly impact your usage, especially as a photographer. For overheating, we recommend ensuring the phone is fully updated with the latest software, which often includes fixes for performance and heat management. Check out the link attached for additional options to help troubleshoot the overheating. Regarding the color display, adjusting the screen mode settings under "Display" in the settings menu can help refine color accuracy and provide a more natural look. If you choose Vivid, you can adjust the slider to make the display look cooler or warmer. You can also tap Advanced settings to manually adjust the screen's color. For the camera quality across apps, we suggest checking permissions and app-specific settings, as some apps may use lower-quality versions of the camera. We value your feedback and want to ensure that your Galaxy S24+ provides the performance you'd expect. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US