Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8 out of 5
4.8
(4,250 Reviews)
Open Ratings Snapshot
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product. 
(
280 out of 314
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
5 out of 5
5
SamsungS24
on July 5, 2024
Posted by: Steve T
from New York
Expertise:Intermediate
Verified Purchase:Yes
Was very easy to smart switch to my new phone . Seamless
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the 24+
on July 6, 2024
Posted by: Pnk4evr
from Belleville IL
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from an S22+ and love the up to date technology on the 24+. The camera is so much better. It does things the s22 camera just didn't. Sharper photos too.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fingerprint scanner and facial recognition
on July 7, 2024
Posted by: SamsungIsMakingMeSad
from Poteet, TX
Expertise:Intermediate
I've been using S24+ for 2 months. I'm sad to say the fingerprint scanner is dreadful. It doesn't work half the time. My finger/thumb has to either be moist or warm for it to recognize it with or without a screen protector. However, I have no problems when using it to log into apps. It's only when unlocking the phone. The face recognition is also poor. It takes several seconds to recognize my face and doesn't recognize my face at all in low light conditions - unlike the rival "phone" that will unlock with Face ID in a pitch dark room. My S20 FE fingerprint scanner and speakers blow this S24+ out the park. I'm sad I spent so much.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 7, 2024
Your feedback is always appreciated! We understand that you are reaching out to us regarding your S24+. To reduce any noise that may temporarily be generated when the screen is turned on or off, there is a 0.3-second delay before initializing the related touch module. Because of this, if you try to recognize your fingerprint as soon as you turn the screen on or off, the device may not immediately recognize it. Try again and the feature should work. Please check out the link attached below to help provide tips that should help with what you are experiencing with your facial recognition. If this persists, we recommend reaching out to us at Samaung Support. -Kelvin
samsung.com/us/support/answer/ANS00062630/ (facial recognition)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on July 8, 2024
Posted by: Anonymous
from Denver
Verified Purchase:Yes
Wow, the best phone I've ever had in my hands since my A11 died
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my S24+
on July 9, 2024
Posted by: Arielle
from East Amherst, NY
Expertise:Intermediate
Verified Purchase:Yes
Easy to return and select. Great trade offer too. Very happy with this decision.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works great!
on July 9, 2024
Posted by: Happy customer
Verified Purchase:Yes
Works as described in the descriptions. No problems so far.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone at great price
on July 9, 2024
Posted by: Chirag K
from FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone at great price, premium build, great camera
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It is not to back. Amazing camera.
on July 9, 2024
Posted by: Machp
Expertise:Intermediate
Verified Purchase:Yes
It's a good new device, but in my opinion it is not the best choice; because it doesn't have available some extras, that I usually used in my last device and made me look like I'm one step back in the technology. The camera is amazing is the only ++ that I can give to this new device.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 10, 2024
We appreciate you reaching out, Machp! Your feedback is greatly appreciated as we strive to improve our products and services. We see that you are reaching out to us regarding your S24+. We would love to gather some more information regarding what features you are looking for out of your device. This device offers features such as Live Caption and Live Transcribe that will help make your Galaxy device more enjoyable and simple to use. You can also bend time with instant slow-mo. Using Instant Slow-Mo with Galaxy AI, just tap and hold to relive any moment in epic slow motion. If you have any further questions or concerns, please reach out to us at Samsung Support. - Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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