Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
This phone is trash. I would not tell anyone to by
on May 12, 2023
Posted by: Ms Mott
I hate this phone. I only had this phone a year. But have had 6 replacement phones.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 16, 2023
Hi there Ms Mott, we appreciate you reaching out to us to share your thoughts on your Samsung Galaxy S22. We would be more than happy to assist you in troubleshooting any difficulty you are experiencing. Without knowing what has caused you to have replacement phones, we have provided a link to the Samsung Support Team. They are available at any time to assist you one on one with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Signal Connectivity
on April 24, 2023
Posted by: WYDMG58
This is a horrible phone. I love my Samsung products, so was excited at the prospect of upgrading. Wish I still had my old phone. I have had a horrible time with the internet connectivity with this device, and the one I originally got before the screen broke and it was replaced by insurance. Everything else about the phone seems to operate fine, but seems to have issues finding a signal.
Response from Samsung USBy Bethany, Social Commerce, April 25, 2023
Hi WYDMG58... We appreciate you taking the time to review the Samsung Galaxy S22. We value your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help concerning the connectivity of your device. Also below, is Samsung Support. Feel free to reach out to them if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed except for the camera and speed
on April 23, 2023
Posted by: Summer
from Akron, Ohio
I have had this phone for a month. I was so excited to be able to get an upgrade. I wanted a faster speed and better camera. Check marks on both. Yay! There have been soooo many pop ups on choices in which I am unsure about. I wasn't able to retrieve my texts for days. It has frozen several times. The battery life is not good. Disappointed!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 24, 2023
Hi Summer... We appreciate you taking the time to review the Samsung Galaxy S22. We value all input as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, text messages, freezing, and pop ups you've experienced. Please feel free to contact Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Get rid of pop-up ads on your Galaxy phone (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Get rid of pop-up ads on your Galaxy phone (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Speakers will Not work
on April 15, 2023
Posted by: Sally
from Florida
Expertise:Intermediate
I bought thos phone 3 months ago! Everytime I fly, the phone speakers stops working! Had been fan of Samsung until I got this one. Horrible, not happy at all!!
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 18, 2023
Hi Sally... We appreciate you taking the time to review the Samsung Galaxy S22. We value your input as we continue to innovate and improve on the design and functionality of our products. I've attached a few links that should help regarding your speakers. Also below, is Samsung Support. Please don't hesitate to reach out if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Speaker not working on Samsung phone
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Speaker not working on Samsung phone
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
great upgrade
on April 14, 2023
Posted by: f9928000
upgraded from an S22,,,,,,,,,,,,,,great upgrade! ;Battery life is 2x longer, The small increase in size makes a big difference in texting/keyboard.......sound is better...........totally pleased
Written by a customer while visiting Samsung US
Customer Rating
1
Regrets
on April 12, 2023
Posted by: Josh
This phone sucks . I have been driving the same roads to work for yrs . I know where there is good reception and not . The S22 gets half the calls my S7 did,plus very poor video calls . I regret buying it
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hello Josh... We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the reception on your device. Please contact Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Dropped calls on a Samsung phone
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Features
on April 10, 2023
Posted by: Onlylittle
I bought the Samsung s22+ almost 2 months ago now and it is an absolutely amazing phone, in so many different way. One of the best I've ever had, hands down
Written by a customer while visiting Samsung US
Customer Rating
5
Great smartphone
on April 9, 2023
Posted by: Stefan01
Great pictures,high quality phone, easy to use and anything is possible with this phone
Written by a customer while visiting Samsung US