Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
NO SD Card Slot
on March 19, 2022
Posted by: Stoneware
from CA
Expertise:Expert
It seems like we've all been through this before. 256GB is nice, but not when recording 8K video.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Stoneware,
Thank you for reaching out to us. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426972
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426972
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worse batter ever I have ever had
on March 19, 2022
Posted by: Lisky
from Athens, GA
I've had the S22 (not plus or ultra) for about a month. It really makes me miss the Revvl 5 I had previously. The battery dies very fast. I work from home and I'm always on my phone, this dies incredibly fast. Even with a fully charged battery compared to my last phone. I noticed I have to keep a charger on which im sure isn't good for the phone. If you're watching a video or just talking on the phone with someone, once it hits 15%, you have like 5 minutes TOPS to plug it in before it dies.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life
on March 18, 2022
Posted by: Fatih
from Houston
Expertise:Expert
I had to charge it almost 3 times in a day and I gave it back. Normally I have s21 and its really perfect phone
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Nice except for the battery
on March 17, 2022
Posted by: Dontknow
This phone is a very nice phone but the battery life is pretty bad. Probably would have saved some money and gone with the S21 if I knew exactly how bad the battery life was.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Very disappointed in new S22
on March 17, 2022
Posted by: Spud87
from Pickford, Michigan
Expertise:Intermediate
I purchased the new S22 and gave up my S8 active and I am now very disappointed.
The first thing I noticed was No MicroSD
slot, I take a lot of pictures and videos, this is unacceptable. The next day I realized there was No headphone jack, again this is unacceptable for us that like using headphones rather than ear buds and the final nail in the coffin they didn't even include a charger in the box. VERY DISAPPOINTED. I have had Samsung Galaxy phones since the beginning.
The first thing I noticed was No MicroSD
slot, I take a lot of pictures and videos, this is unacceptable. The next day I realized there was No headphone jack, again this is unacceptable for us that like using headphones rather than ear buds and the final nail in the coffin they didn't even include a charger in the box. VERY DISAPPOINTED. I have had Samsung Galaxy phones since the beginning.
Features
2
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect size very durable
on March 17, 2022
Posted by: Oliver 777
from North Carolina
Expertise:Intermediate
I like the phone quite a bit but I'm having trouble loading GOOGLE Play apps. The real problem is with Verizon, they stink!! Almost like a cellphone mafia!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone for what I need
on March 17, 2022
Posted by: Eazy
from MI
Expertise:Intermediate
The phone is great for the most part, only issue is the phone seems to get hot when browsing and watching content. It's an issue because of how quickly it starts to heat. Other than that, phone is excellent no complaints
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life
on March 16, 2022
Posted by: Stick
from Reno,NV
Expertise:Intermediate
After watching all the reviews. I have not found that the battery has a short charge. I charge it and it last for 20hrs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US