Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
Battery Life Suck
on March 23, 2022
Posted by: Renee
from Memphis
Expertise:Intermediate
I wish I wouldve kept my 21! By far the worst phone I've owned by Samsung
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Renee,
Thank you for sharing your experience with us. We apologize for the issue you're facing, as the battery life on your Galaxy S22 is poor. I understand how essential it is to enjoy using your device to its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392716
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery and Horrible features
on March 22, 2022
Posted by: Georgea17
from VIRGINIA
Expertise:Intermediate
Literally needs to get charged all the time even on advanced modifies settings to keep it run longer, they removed SD card so if somethings goes wrong with the phone, good bye your data. Also they remove aux jack right??? Well it is almost as thin as my Galaxy S9
It lags all the time and overheats
It lags all the time and overheats
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great !!!
on March 21, 2022
Posted by: George
from Hampton Virginia
Bought phone 2 years ago. Really durable and holds up to alot usage.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
(SAM)SUNG ME A TUNED UP DEAL!!
on March 21, 2022
Posted by: MiKat0125
from Clearlake, CA
Expertise:Intermediate
I've bought this phone so many times throughout my subconscious date that I am an intermediate professional at sleeping through to do fabulous job without even opening my eyes. Samsung's s22 has the sleekest slimmest design the best focus mode made possible
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Shame on Samsung
on March 20, 2022
Posted by: mcg45
from New York
Expertise:Expert
I am stuck with the Ultra Plus after turning in my wonderful Note 8. Had to disable Bixby because I couldn't turn the phone on without it popping up, twice, when I went to shut the phone down it asks for my pin beforehand, really crazy, but since it doesn't happen all the time impossible to show to anyone. Haven't been able to take a screen shot per instructions, maybe because Bixby was disabled, who knows, and tried a few other methods per what was shown on line, but doesn't work. Can't believe the wired headphone jack plugs into where you charge the phone, the stylus on the left hand side boggles the mind since most people, myself included, are right handed, and the stylus doesn't always stay in, even though I know how to do that since I have had the Note 2, Note 5, and Note 8, so no stranger to putting my stylus in properly after use, the screen goes dark constantly, even when working out at the health club and I constantly have to restart the phone to even switch a station if I choose when playing music, the display timing out at 10 minutes max with no custom option is absurd, unless you think this phone can't handle the display staying on a little longer, tried bluetooth over wired ear plugs and suddenly Google Assistant keeps popping up, and the problems just go on and on and on. I can't find an alternative right now, certainly not a phone with a stylus which is my preference given arthritis, and so now with just 5 days remaining to turn in the phone for something else, I have no alternative, and this phone is nothing but trouble. How could you, Samsung?
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Trade in on motorology stylus
on March 20, 2022
Posted by: Anonymous
from Shawnee Ok
Expertise:Intermediate
I have a crack in the screen in the cameras on the back of the phone is cracked
I would recommend this to a friend!
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected from a flagship phone
on March 20, 2022
Posted by: Averageconsumer
from California
After using this phone for several weeks, I'm disappointed in the performance of this phone. It gets really hot being on 5g and even when I turn it off after using it for a while it'll warm up and won't cool off until I stop using it (usually just watching videos). I was unsure of buying it due to the snapdragon 8 gen 1 chip having issues with how hot it gets. And I should've listened to the reviews, it seems like the chip is a hot mess and the cooling system in the phone isn't enough. I'm still willing to give this phone a chance as apps began to be optimized but this is quite disappointing. And the battery, it lasts about 5 hours with moderate use and that's almost as bad as my samsung s8. So I think it's better to wait for a better chip and/or cooling system. Other than that the phone isn't too bad, but the heating problem is what bothers me the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Battery is really bad
on March 19, 2022
Posted by: ASAM
Expertise:Expert
I come from an S9 and battery life is not better from a 4 years old device. Is it really more efficient?
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Asam,
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for the inconvenience this has caused you, as the battery life is poor. Please know that this is not the experience we want you to have. I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426962
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US