Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
Keeps freezing and have to restart
on March 24, 2022
Posted by: Anonymous
from Vienna
Expertise:Expert
Dont buy this phone. I have a S20 ultra and it has freezing issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Naveed,
Thank you for getting in touch about this. We sincerely apologize about the status of your device, as your phone freezes. I understand how nerve-racking it can be when your device acts up and crashes. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link for troubleshooting steps about "Samsung phone freezes and crashes":
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426726
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on March 24, 2022
Posted by: Literallyobsessed
from Los Angeles
Expertise:Intermediate
[This review was collected as part of a promotion.] When I bought this phone I didn't really need a new phone, but I had the Galaxy s20 and even though I loved having that phone it was getting pretty tiring holding it so when I saw they were making a phone a little smaller I was excited because when I had the regular s9 it was too small so I upgraded to the s9+ , I was worried I was going to have the same problem with this phone but it turns out I didn't as this phone is bigger then the s9
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on March 24, 2022
Posted by: Mark
from Washington nc
Expertise:Intermediate
Got the S22 after having a pixel 4a. Liked the smaller size because everyone wants to turn phones into tablets. I'm probably gonna return the phone. The battery life new on this phone is no better than the battery life on my 2 year old phone that battery has worn down. There are clinches in the messaging software. But the most annoying thing is the reduced signal / reception I get compared to my old phone. In the building I work in messages waiting for hours to send or receive. Was never a problem with my old phone. Live and learn I guess. Hype isn't always right
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 13, 2022
Hi Mark. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144399157
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144399157
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Good phone. has poor battery life and optimizatio
on March 24, 2022
Posted by: FatedSpace
from Washigton
Expertise:Intermediate
Got this phone about a a month ago after pre-ordering the s22 and when i first got it it was super smooth and a big upgrade compared to my s10e and was pretty happy with it until I noticed the flaws one of the biggest flaws is the battery csnt even go a whole day I tuned off 120hz and used battery saver still cant last and it's very disappointing not only but the camera can be super clean and accurate but with lights there just so much camera flair sometimes and when recording a video at UHD 60 after multiple vids 10 seconds into it is very choppy and overtime the s22 seems to be bauging down I hope this can all be fixed with software updates noticed the midt recent one just made everything worse sadly
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
BATTERY LIFE IS SHOCKING + NO AUX + NO SD
on March 23, 2022
Posted by: Sambo1234543344
from London
Expertise:Intermediate
I have been using Samsung phones since the Galaxy series started and used to swear by them but this is phone is a massive disappointment. DONT BUY IT ! as the features that make it worth buying are no longer there (no AUX connector no SD card slot, and it doesn't even come with a charger (you have to pay extra for that). I got this phone as an upgrade to my S10 but it actually feels like a downgrade, the only good thing is the design but I put it in a case so that's pointless. I booted my old s10 up side by side with the s22 and the s10 started up quicker. The battery lasted longer on a 3 year old s10 then on a 2 week old s22 it's just massively disappointing the camera seems marginally better but i dont take many pictures and i feel the wide angle camera on my old s10 was much better (wider). If I could do it over again I'd go for one of the competition or see of I could get a brand new s10 as honestly this phones Battery life is just laughable.
Lastly my friend has a Pixel 6 Pro and in my opinion the camera is better on it the sound from the speakers is also better on the pixel 6 Pro and the battery life is much much much better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Life is Horrible!
on March 23, 2022
Posted by: SamsungSadness
from Honolulu, HI
Expertise:Expert
I traded in my S21 for an S22. The phones are very similar, except that the battery life on the S22 is TERRIBLE!!! I used to be able to get through a whole day with my S21. Under the same use conditions, I never get through a whole day with the S22. It always needs charging in the afternoon. This is is extremely disappointing! I really regret trading in my S21. This has been such an inconvenience in the first month of ownership. Starting every single day fully charged, but having to charge my phone in the afternoon. I thought the improved processor would make up for the smaller battery on the S22. I was dead wrong. Strongly do not recommend this phone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi There,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22. I understand how essential it is to enjoy using your device to its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392167
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Opening the phone to use it is a pain
on March 23, 2022
Posted by: sarah123
from North Carolina
There are so many things I am disappointed with in this phone that I'm not sure where to begin. 1. Opening the phone when it's locked - super annoying. The facial recognition doesn't work. You have to hold the phone at just the right angle and be looking with just the right facial expression for it to work. The finger print scanner is the worst. If your finger is not in just the right spot and at just the right angle on the scanner, it won't recognize it. So I am basically back to 2010 typing in my passcode every single time.
2. If your battery accidentally dies, and you plug the phone in to charge, it doesn't restart itself when it has enough charge. Then when you remember to power it on, it will not connect to the cell towers and start receiving calls/texts until you put in your passcode. It basically takes 10 minutes of babysitting it to get your phone back. And if you forget to put your passcode in after it restarts, then tough luck you will be incomunicado for hours until you realize it.
3. I, like many millenials, use my alarm clock on my phone to wake up the morning. I can't tell you how many times i've accidentally turned off my alarm instead of snoozing it. The interface on the clock/alarm for this phone is not intuitive or useful.
4. The vibrate isn't very good. I can barely feel it if it's in my pocket, and if it's in my purse I definitely do not know i've received a call. My old phone I could feel my whole arm vibrate when I had my phone in my purse and got a call.
2. If your battery accidentally dies, and you plug the phone in to charge, it doesn't restart itself when it has enough charge. Then when you remember to power it on, it will not connect to the cell towers and start receiving calls/texts until you put in your passcode. It basically takes 10 minutes of babysitting it to get your phone back. And if you forget to put your passcode in after it restarts, then tough luck you will be incomunicado for hours until you realize it.
3. I, like many millenials, use my alarm clock on my phone to wake up the morning. I can't tell you how many times i've accidentally turned off my alarm instead of snoozing it. The interface on the clock/alarm for this phone is not intuitive or useful.
4. The vibrate isn't very good. I can barely feel it if it's in my pocket, and if it's in my purse I definitely do not know i've received a call. My old phone I could feel my whole arm vibrate when I had my phone in my purse and got a call.
SO basically, the screen is beautiful, the camera is nice, but everything else about this phone is annoying.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Phone screen black during a call
on March 23, 2022
Posted by: Heidi
from Virginia
Expertise:Expert
I am very disappointed that the phone screen goes black after 40 seconds on the phone. The display always on DOES NOT WORK DURING A CALL. Why do I have to constantly tap my phone. I'm on calls for hours and it is very important to mute and unmute myself. Now that the screen is black have to tap then hit the button. Very disappointed and who wants a black screen during a call. I can't even end calls quickly since I have to double tab to get back to the phone screen to click end call. Update this feature. I wish I could return this phone due to this.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Heidi,
Thank you for taking the time to leave this review. We are saddened to hear about your recent experience with your Galaxy S22, as the screen turns off while you're on a call. I understand your situation and know that this needs to be addressed immediately to enjoy using your device without any interruption while on a call with family and friends.
Kindly visit this link for troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001473/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392653
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US