Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
S22
on March 29, 2022
Posted by: Irvinrn
from Blanchester, Oh
Expertise:Intermediate
I have had the S22 for 1 month and don't really like it. It's no better than my S8+ which I should have kept.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with S22. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144358188
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144358188
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
SHORTER BATTERY LIFE THAN THE PREVIOUS MODEL
on March 29, 2022
Posted by: Johniege
from Boston, Ma
Expertise:Expert
I can't believe would introduce a new model and that the battery life would be shorter than the previous model.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Johniege. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358292
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358292
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
No Headphone Jack
on March 29, 2022
Posted by: outofegypt
from Lafayette, IN
Nice phone. Excellent memory. Awesome camera. .... But no Headphone Jack????
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link for more details about the adapter.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359014
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359014
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Choice
on March 29, 2022
Posted by: Kicknn
from Las Vegas
Expertise:Expert
I have had my S22 for about a month. The smaller size is so nice, easier to take with me. Features: the system is intuitive, smoother than my prior phone (Galaxy S20+). Processor is fast and phone doesn't heat up. Battery is great, no issue here. I listen to I podcasts, music and TV all day while working and still have battery life at end of day.
The clarity of the screen is awesome.
The clarity of the screen is awesome.
Extremely pleased. Samsung service has been exceptional as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This is the worst phone I have ever owned
on March 29, 2022
Posted by: DesperateForANewPhone
from Crofton, MD
Expertise:Intermediate
I pre-ordered this phone expecting it to be better than my previous phone which was four years old. Nope. Not only is the battery life terrible (it dies nearly twice a day with minimal use) but game play is awful. Most of my games won't open, of the ones that do some won't fully load graphics because apparently the memory is "too full" when half of the 256 GB are still free, and it overheats when all you're doing is scrolling an article on Buzzfeed. This is an embarrassment and I wish there was some kind of recourse I could take to get my money back.
Phones are terribly expensive and for this one to be just absolutely next to worthless should be criminal.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last throughout the day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. For the APPs, please try to reach out to the developers since they manage the App's updates and compatibility. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144359601
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144359601
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Phones great, but battery is not the best
on March 28, 2022
Posted by: Momgonecrazy
Expertise:Intermediate
As the title states, I love the phone. One major downside is the battery drains quickly. Thats the one thing I miss about my iphone 11 pro max. The battery life was amazing. Samsung, you could do better with your batteries. Between my galaxy s 22 and my watch4, the batteries do not last as long as apple.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life
on March 28, 2022
Posted by: Reckless
from Canon City, CO
So I bought this phone 3 weeks ago and I've had to charge it halfway through the day every single day since I got it. Other than that it's an amazing phone.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379210
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379210
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on March 24, 2022
Posted by: Jboui
from Seattle
Expertise:Expert
Just a real bad phone should’ve gotten the 13 pro max
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Jboui,
Thank you for reaching out. We are saddened to hear that this did not live up to your expectations. I know disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426669
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US