Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
Battery life is terrible
on April 1, 2022
Posted by: Loveavale
from Syracuse ny
Expertise:Intermediate
I had my S22 for about 5cweeks and i never thought I'd sayvthis but my iPhone 11 was better, battery just drains all day smh. A few of the same issues i recall having from my S9plus also smh should of stayed with Apple smh
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Loveavale. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last throughout the day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144360224
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144360224
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Believe the bad reviews
on April 1, 2022
Posted by: Samsung since day 1
from New York, NY
I didn't. I was hoping the s22+ will have an acceptable battery but it didn't. A phone that goes from 15% to 12% in one minite of being off is trash. Sending it back :(
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last throughout the day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
PRODUCT WARRANTIES
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144360306
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
PRODUCT WARRANTIES
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144360306
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for a good price
on March 31, 2022
Posted by: Lil Shark
Expertise:Intermediate
The S22 is probably my most favorite device so far, I love the new 6.1" form factor and all the features that comes with it. The battery life isn't as bad as alot of ppl complain about I use my phone all day for work purposes and get an average of 5 hours of screen on time, I wish it did have at least 4,000 mah. I hope soon Samsung will put 1440p display and a 12mp front facing camera on the base S models within the years to come. Overall I'm enjoying the S22.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on March 31, 2022
Posted by: Not impressed
from FL
Expertise:Intermediate
No head phone jack!
No micro SD!
I get it, Bluetooth is the future. But my wireless headphones always seem to be dead or misplaced, it was nice to fall back on. Also, I do NOT have a new truck so NO BLUETOOTH! So now I cannot use my auxiliary cord. I drive for hours on end and used my auxiliary daily.
No micro SD!
I get it, Bluetooth is the future. But my wireless headphones always seem to be dead or misplaced, it was nice to fall back on. Also, I do NOT have a new truck so NO BLUETOOTH! So now I cannot use my auxiliary cord. I drive for hours on end and used my auxiliary daily.
Why do phone companies take away features on phones even when the majority want them.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; it does not have an audio jack connection. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you maximize the device's potential.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357427
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357427
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on March 30, 2022
Posted by: Bttrfly830
from Ohio
I bought my s22 about a month ago. It seems to be a good phone however I had an A71 prior and I don't like the s22 any more than I did the A71. It does have an excellent camera but nothing too special other than that in my opinion .
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Miss some old features
on March 30, 2022
Posted by: Jessie M
from Columbus, OH
Expertise:Intermediate
It has definitely upgraded the camera to something way better like night mode and the zoom to see the moon; I love that. Everything else is as good as it was except the biggest downside and the highest annoyance; they took away the led indicator to show that he have a text waiting. It will flash once received but if you weren't on your phone or couldn't hear the notification, then there is no repeated light signal to show you have something waiting to be seen. That's a major flaw when you work in a noisy factory. I can not longer glance at my closed screen to see if there's an important response to a text for me, I literally have to unlock the screen to see a tiny notification icon at the top of the screen. Camera flash does me no good as it only flashes the one time when you receive a text and I don't tend to put my phone face down as it will scratch the screen. So for all the updates, then taking that one thing away aggravated me the most and makes me miss my S8+.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's pretty good.
on March 30, 2022
Posted by: Giraffejeff
from New jersey
Expertise:Beginner
Yes, the battery isn't qhat I thought it was going to be. But I made the choice to stick with the regular s22 cause I like smaller phones. Go with the plus if you need more battery. Everything I love this phone
.
.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointment
on March 29, 2022
Posted by: LibbyLuMom
from Pittsburgh
Expertise:Intermediate
I wish I had kept my S9. This phone is a big disappointment. Battery is not great. Vibrate mode is weak. No blinking light notification. No headphone jack. There is nothing great about this phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi LibbyLuMom. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's manual/ Notifications / Page 73
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358110
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's manual/ Notifications / Page 73
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358110
Have a great day.
^Charles
Written by a customer while visiting Samsung US