Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
No more SD slot! Terrible battery, dull screen. Do
on April 8, 2022
Posted by: Chubbsy
from Mn.
Expertise:Intermediate
No more SD slot! Terrible battery, dull screen.
Don't buy it!! This is the worse Galaxy S phone ever! They took away the SD slot,the battery suks,the screen is dull. This phone replaced my S10e and I miss my s10e terribly. I always kidded my wife that she had to pay outrageous price for her Iphone to get extra storage, and with my previous Samsung galaxy phones I just put in a 256gb SD card an I could shoot pics all my heart desires. Not anymore. My S10e had a higher resolution screen, better battery, and an SD slot. They cheapened this new S22+ so bad! You don't even get a new charger, you have to buy one! . THIS PHONE IS JUNK. Stay away! I traded in my S10e. What a stupid move on my part! This is my last Samsung product! They are reducing quality and features ! Never again. Samsung, you just lost a long time( over a decade) customer.
Don't buy it!! This is the worse Galaxy S phone ever! They took away the SD slot,the battery suks,the screen is dull. This phone replaced my S10e and I miss my s10e terribly. I always kidded my wife that she had to pay outrageous price for her Iphone to get extra storage, and with my previous Samsung galaxy phones I just put in a 256gb SD card an I could shoot pics all my heart desires. Not anymore. My S10e had a higher resolution screen, better battery, and an SD slot. They cheapened this new S22+ so bad! You don't even get a new charger, you have to buy one! . THIS PHONE IS JUNK. Stay away! I traded in my S10e. What a stupid move on my part! This is my last Samsung product! They are reducing quality and features ! Never again. Samsung, you just lost a long time( over a decade) customer.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around phone!
on April 7, 2022
Posted by: JHawkeye
from Orlando, FL
Expertise:Intermediate
I don't understand all the hate this phone's getting. I have the standard S22 and it's easily my favorite all around phone. There's nothing mind blowing, but everything is great quality and just works th with way it should. The new size is perfect, the battery life gets me to the end of the day with 30% left easily on moderate usage throughout the day, and the cameras are great! Definitely the most well-rounded phone available now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life, runs hot, no headphone jack
on April 7, 2022
Posted by: Finch
Expertise:Expert
Wish I kept my S10 which was a better phone overall. All the improvements are kinda worthless when the battery runs out so quickly! Really miss the headphone jack and sd card slot, but what really is annoying is that this brand new S22 has worse battery life than a couple year old S10.
The camera is great and a huge improvement, everything else is meh or worse.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Finch. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382428
Have a great day.
^Charles
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382428
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Phone from Samsung
on April 7, 2022
Posted by: Cody
from Colorado
Expertise:Intermediate
Had an iPhone 7 and it was time for an upgrade. Recently got the new Tab S8 Ultra and then got the S22. Solid, snappy phone with efficient features but I find it slightly lacking in battery. Heavy gaming obviously drains it very quickly but for normal operations I find it depletes a little faster than it should. 5G is super fast, size is perfect, screen is super bright outside even with sunglasses on in direct sunlight and also gets super dark at night for reading. Having the two Samsung devices talk to each other and share connections is very nice and makes college a little easier. My only complaint is the battery is a little lacking, other than that, I am very happy with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is garbage. Don't waste your money.
on April 7, 2022
Posted by: Gonnamissyousamsung
from Memphis TN
Expertise:Intermediate
The only smart phones I have ever owned are all Samsung and I have always enjoyed them. This one not so much. As far as features go it has everything you would expect and they all work great but all the great features in the world mean nothing when you are tethered to a cord all day because the battery is always dead. I read all the reviews mentioning this and I worried about it before I bought it but I figured is was just how people were using their phones or some other outside influence but no. I don't really use mine much throughout the day and I have to charge it at least twice a day. I guess I am going to bite the bullet and cross over to the other side as bad as I hate to. Samsung, if you're listening, you are losing out big time because of this issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382922
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382922
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
S22+
on April 7, 2022
Posted by: Dianka
from New York
Expertise:Intermediate
I love the samsung phones i had it for last 21 yrs .i used to get after my husband since i am not so much into phones but this time I got brand new and I love it, always will.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like it, but it's not without it's issues.
on April 7, 2022
Posted by: Cassandra
from Roseville, MN
I'm not the person who goes out and buys the latest model phone every time something new comes out. I upgraded to the S22+ from my Samsung Galaxy S7. I only upgraded because my S7's battery wasn't able to stay charged for more than an hour when not being used and because some apps that I use were starting to not work well because the phone was older. I decided I would upgrade to a newer model which I'll probably, like my S7, continue using for many years before upgrading. I can't speak in comparison to newer models like the S21 but compared to my S7 the battery life is great. Even when new I'd have to charge it minimum once a day. The S22+, I'm only charging once about every 3 days. I'm not sure what people are doing on these phones that they are having to charge it like every several hours but mu 22+ seems to have a great battery life.
I don't love the size. My hands are small and with my S7 I could just barely use the phone one handed. The S22+ is definitely a two handed operation for me. I also dislike that all the buttons are now on the right side as opposed to power on one side and volume on left. Their placement is also optimized for the right handed user and being a lefty, I find them more difficult to manage. I also didn't like that there wasn't an obvious way to actually turn of/restart the phone. Holding down the power button brings up bixby instead of what would be a more intuitive function of turning off your phone. I don't even like using voice command options. I was glad that you can change how that button functions and immediately switched it to bringing up the power off options.
I really dislike the loss of a dedicated space for the home/back buttons. I find it much more cumbersome to keep having to swipe up to get them to appear on the screen. Sometimes they dissapear before I can select the option I want or I want to go back sevewral times and have to swipe up then back the swipe up again then back and repeat till I've gone back as many times as I wanted.
I really dislike the fingerprint reader. I've put in four different fingers and it can never seem to read any of them. Almost everytime, I end up having to swipe right and entering my pattern instead after trying again and again to read a fingerprint. Apparently my small hands have small fingers that can't cover the entire sensor pad, even my thumb! When I was setting them up I should have known it would be problematic since it took a good hour to get enough decent reads of my fingerprint. If you have small hands or fingers don't bother with the fingerprint reader.
It's a much better processor on this phone than my S7 and it makes doing many things much quicker and easier whether it's watching a video, playing a game, doing things in on-line classes, accessing various apps, lightly editing pictures and video, etc...
I went with the 22+ because it seemed a good mix between the better battery life and the features. I didn't care about all the extra camera stuff which seems to be the biggest difference in the S22 Ultra, but I wouldn't have minded the S pen built in. If you're not in need of all the extra fancy camera stuff the 22+ offers better battery life than the 22 and if you like it, a larger screen. If you don't need either of those you're probably better off with the S22 (no + or ultra).
Is it better than the S21? I have no idea. Is it better than my S7, yes, in most ways. Is it worth the price? My guess is that if you already have an S21 you probably shouldn't upgrade. If you have the S20, it's probably still not worth the upgrade if you're phone is still functioning well. Older than the S20, it might be worth it to upgrade if the new features are important to you or if you're battery is no longer good.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Not much change
on April 7, 2022
Posted by: Nicpay79
from Santa Fe
Expertise:Expert
I switched from a s20, I'm not finding there are much difference. It seems like the battery dies fast. If it wasn't for the good deal I got, I don't think that I would have changed phones.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US