Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
4
Great features, one inconvenience
on April 12, 2022
Posted by: Jonesy
from Honolulu, Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a month ago and it is a great phone, I love the camera quality, it works seamlessly, my one issue is the battery life, I use my phone often for work and the battery feels like it's almost always dead by lunch, I am always on the move so I have to carry a portable charger which is inconvenient
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Pendriom
from Philadelphia,PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I got the phone a months nd a half ago. It's a great phone. Very sleek hardware and OS. Definitely would recommend this to someone looking for a premium android phone. One thing I do wish is that it had a alert slider like OnePlus, but minor issue that is not very important to me, just a small convenience thing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 12, 2022
Posted by: Fischer
from Hockessin DE
Expertise:Intermediate
[This review was collected as part of a promotion.] This is good value. You get what you could want in a phone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone with bad battery and a lot of bugs
on April 12, 2022
Posted by: Emad
from Sunnyvale, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] In general, is a good phone but need a bigger battery and Android updates to solve the problems/bugs.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Emad,
Thank you for sharing your experience with us and for purchasing the Samsung Galaxy S22. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing bugs/glitches, and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407211
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us and for purchasing the Samsung Galaxy S22. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing bugs/glitches, and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407211
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Good so far
on April 12, 2022
Posted by: eco86
Expertise:Intermediate
[This review was collected as part of a promotion.] It's been great so far, my only complaint is battery life could be better.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is amazing
on April 12, 2022
Posted by: Spiderlily190
from Lake Elsinore CA
Expertise:Expert
[This review was collected as part of a promotion.] Amazing phone I recommend to anyone. It has the best features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall satisfied.
on April 12, 2022
Posted by: Bobby
from Fort Wayne
Expertise:Intermediate
[This review was collected as part of a promotion.] Have had it for about 6 weeks. Easy yo use set up similar to my s10 however battery life not as good. Pictures so far appear to be better. Love the green color bought a clear otterbox with a gold design, looks cool. Good size just wish this one came with sylet.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek phone
on April 12, 2022
Posted by: Lulub86
from Arkansas
[This review was collected as part of a promotion.] I bought this in March. I upgraded from a Samsung galaxy s10. I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US