Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
Better than I expected.
on April 13, 2022
Posted by: dboeger1
from San Jose, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded to this from a Moto x4 which was very outdated and slow. This device now saves me an incredible amount of time and significantly reduces my stress. I've always been a budget phone user, so I didn't think it was that critical to get a flagship phone, but I feel like I've finally been converted. Many of the features I didn't consider important actually make the phone much more of a pleasure to use. Despite being so feature-packed, this phone and its software are still extremely fast, responsive, reliable, and stable. I cannot recommend it enough. The battery life is a bit modest, but enough for my daily needs, and the flip side is that the phone is incredibly comfortable to hold and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Shouting to the roof tops....
on April 13, 2022
Posted by: Rayzmat
from Louisville ky
Expertise:Intermediate
[This review was collected as part of a promotion.] Absolutely amazing phone!! Even better camera!!! Night mode is top notch. So many new features and easy to navigate
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible finger scanner
on April 12, 2022
Posted by: OB jessy
from California
Expertise:Intermediate
When you put a screen protector de finger scanning is just the most terrible in the market
I'm disappointed samsungs I change to iPhone a years ago and know y try to come back but just disappointed, bad battery, lag in apps, terrible face I'd.
Im back to iPhone
I'm disappointed samsungs I change to iPhone a years ago and know y try to come back but just disappointed, bad battery, lag in apps, terrible face I'd.
Im back to iPhone
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Jessy,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused you; as you're having trouble with the Fingerprint sensor on your Galaxy S22, the battery life is poor, and apps are freezing or crashing. I know how essential it is to have your device running seamlessly. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone is not recognizing Fingerprints:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
The app is crashing or not working on Samsung phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423208
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused you; as you're having trouble with the Fingerprint sensor on your Galaxy S22, the battery life is poor, and apps are freezing or crashing. I know how essential it is to have your device running seamlessly. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone is not recognizing Fingerprints:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
The app is crashing or not working on Samsung phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423208
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 12, 2022
Posted by: Phryne
from Nashville
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought it during the pre-order. Happy with it so far!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on April 12, 2022
Posted by: Tx4mommy
from Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone in February , it's not really too different from the other galaxy but it's a preety great phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awesome
on April 12, 2022
Posted by: Anonymous
from Tulsa, Ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Had this phone pre-ordered.. so far, it's a good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi SamGarcia,
Thank you for bringing this to our attention and for purchasing the Samsung Galaxy S22. Please know that Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know you find your phone of good use and good value as much as we do. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402989
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great cameras
on April 12, 2022
Posted by: Ladyleak
from Fayetteville NC
Expertise:Intermediate
[This review was collected as part of a promotion.] Loved the quality of the cameras however I absolutely HATE the battery....It's normally down to maybe 25% daily by 6pm and that's with average use...
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 12, 2022
Posted by: Vitalsar
from Wilkes-Barre, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it a couple weeks ago and I love it, I wouldn't trade it for anything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US