Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
I'm disappointed for the first time with Galaxy
on April 21, 2022
Posted by: mrjk
Expertise:Expert
Yes, the battery. Fully charged last night 10pm, on airplane mode all night. It's 1pm now and down to 20 percent. I've had galaxy's since SIII. And loved them all. None with a battery like this. And the color, ugh. Waited a long time for sky blue but it's a disappointment. Today is the first sunny day in the last week, so today you could say it looks blue. But at night or cloudy day it looks gray! When I ask people what color it looks like most say gray, or bluish gray. Don't like it. And it's so thick and clunky. I've always loved the sleek look of the Galaxy. This one is too thick! I thought it would feel more like the S10e or the S10, both of which I had and loved. It feels much more bulky than those. I traded in a S20fe and even tho that's a bigger phone it felt sleeker in my hand. Not happy at all....
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Mrjk,
Thank you for sharing your experience with us and for purchasing the Galaxy S22. I'm sorry that this did not meet your expectations, as your phone depletes its battery life quickly, and the device did not fit your style. I know how disappointing it can be when expectations don't quite meet, but please know that we continuously improve our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430416
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us and for purchasing the Galaxy S22. I'm sorry that this did not meet your expectations, as your phone depletes its battery life quickly, and the device did not fit your style. I know how disappointing it can be when expectations don't quite meet, but please know that we continuously improve our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430416
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great little phone...BUT
on April 19, 2022
Posted by: Flavio
Expertise:Expert
It's a fantastic phone, definitely the best S ever made but the Unlocked model [SM-S901U1] doesn't allow for carrier aggregation.
That doesn't fit with international carriers that take advantage of multiple bands to ensure the best connection and speeds possible over a specific network.
It's absurd that a phone from 2022 only works with a single band. The Exynos variant allows for carrier aggregation, the 8 Gen 1 sold in US does not.
That doesn't fit with international carriers that take advantage of multiple bands to ensure the best connection and speeds possible over a specific network.
It's absurd that a phone from 2022 only works with a single band. The Exynos variant allows for carrier aggregation, the 8 Gen 1 sold in US does not.
Samsung MUST fix this as the modem inside the 8 Gen 1 is way more capable than using one band only. Remove this firmware restriction!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S22
on April 19, 2022
Posted by: Arya
from New York, NY
Expertise:Beginner
[This review was collected as part of a promotion.] Visuals on screen are great and really sharp, camera is amazing. Love the green color, looks even better in real life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone
on April 18, 2022
Posted by: Amazon
from Clarksville, TN
Expertise:Expert
Couldn't make/ receive calls half the time, in the two months I have this so called phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi Amazon,
Thank you for reaching out to us. We are saddened to hear about your recent experience with your Galaxy S22, as you cannot make or receive phone calls on your phone. I know how important it is to have this issue fixed as soon as possible and have it working correctly.
Kindly follow the troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Another is to check any Liquid Damage on your phone's battery and in the battery compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144417988
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We are saddened to hear about your recent experience with your Galaxy S22, as you cannot make or receive phone calls on your phone. I know how important it is to have this issue fixed as soon as possible and have it working correctly.
Kindly follow the troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Another is to check any Liquid Damage on your phone's battery and in the battery compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144417988
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Fast charging doesn't work
on April 17, 2022
Posted by: kevin
from LA
Expertise:Intermediate
i buy a new cable and power charger and doesn't work i have to charge whith the old one and keep 8 hours to get 100% and the new charger woks on others devices.
i have s21 ultra
i have s21 ultra
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Cheap, Looks like an iPhone 4
on April 14, 2022
Posted by: Abbie
from Springfield, MO
Expertise:Expert
I bought this phone about a month ago and I could not believe how ugly it was out of the box. I considered returning it. The battery life is the worst I've ever had. My cheaper S20 FE had way better battery life. No block with the charger. It works fine other than the battery but nothing to write home about. If I didn't get a hefty discount from my carrier I would be returning this cheap thing. Every year they look for ways to charge you more and give you less for the money. This is the worst Galaxy S so far. My S4 was better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Abbie,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as you're having issues with the battery life on your Galaxy S22. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may visit our website to purchase the Travel Adapter:
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=chargers&sort=relevance&size=30&category=Accessories&accessories_type=Chargers+%26+Batteries
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413735
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
HORRIBLE BATTERY
on April 14, 2022
Posted by: Steven
from Minnesota
Bought this phone on pre-order, upgraded from the s20 ultra. Big mistake. The battery life on this phone is nearly non existent. Not having and SD card option and no aux port also big negatives (s20 had no aux port either). Everybody who got this phone should be eligible to a refund and/or a free upgrade.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Steven,
Thank you for leaving this review. We sincerely apologize for the inconvenience this may have caused you, as the battery life on your Galaxy S22 is poor, and if this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402688
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied
on April 13, 2022
Posted by: 2009
from north dakota
Expertise:Expert
[This review was collected as part of a promotion.] I enjoy Samsung phones, and am very satisfied with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US