Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
Battery no good
on May 10, 2022
Posted by: Ssssssteve
from Reno
Expertise:Intermediate
Got this 2 weeks ago. Do not like the battery life. Have not changed any phone habits.... leave in the morning for work and phone is 40percent when I get home. Old phone(lg) would last me 2 days without charging. Also don't like the key board. I swipe type and almost impossible with this phone. No headphone jack, no charger??? Last Samsung I had was the 10 and it was a way better product then. My kid still plays with it. Checked the keyboard on that and no problem...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on May 9, 2022
Posted by: SDC24
from Washington
Expertise:Intermediate
I have tried and loved many samsung products over the years but this Samsung S22+ is the worst phone I have ever had. I have had nothing but problems with the performance, the constant ads that pop up on the home screen, the phone freezing 10 times a day. I can barely get anything done. So ,for that I would not recommend this phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Ultra - 5 star camera, 1 star phone
on May 9, 2022
Posted by: MeMacOH
from Cleveland OH
Expertise:Expert
I have been dealing with with phone for 2 months now. That's more than enough time to have giving it time to get used to it and know it's quirks. Bottom line, it sucks. I want my S20 Note back.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Battery life:
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Performance:
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
Overall, despite having the "top of the line" Samsung flagship S22 Ultra, I cannot wait to be ride of this thing. Great work guys, great work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Why Samsung tries so hard in copy Apple
on May 5, 2022
Posted by: Elavan
from San Diego
Expertise:Intermediate
I hate Apple, I am a Galaxy S fan, but everything I love about Galaxy they just imitate Apple and take it away.
No expansion memory so adaptator
No phone jack so adaptator
No curve screen
Model like iPhone
I change from s9 to s22, and they take several steps back, how come??
A bit faster, and a better camera but all the rest???
You can do better than this, this thing are spensive?
No expansion memory so adaptator
No phone jack so adaptator
No curve screen
Model like iPhone
I change from s9 to s22, and they take several steps back, how come??
A bit faster, and a better camera but all the rest???
You can do better than this, this thing are spensive?
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
PHONE LOCKS WITH NO PASSWORD SET
on April 26, 2022
Posted by: Tired and frustrated
from Atlanta
Expertise:Intermediate
OMG I Had the phone 1 day and it requested foactory reset after I imported all of my data. It locked asking for a password even though all I set was the pattern. I hard reset and it did it again a day later. I called samsung and they said the phone was defective and would need to be replaced. I took it to A T and t and they said Samsung had to replace but did another hard reset since I work in Healthcare and cannot do without phone for 2 days!!.... well it locked again and I finally got the phone replaced at the store. Now I see another request for a factory reset again!! I set pattern face and password and I am waiting in dread... I have been Samsung for ever but now I may have to go to the dreaded IphonIPhone!! I am so sad
No, I would not recommend this to a friend.
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Can't Screenshot properly
on April 24, 2022
Posted by: Megzy
from Anchorage
Expertise:Intermediate
The new phone features have changed to far from other older devices. It doesn't work or isn't compatible with what I used to own.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi Megzy. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. Here is a link to the user manual to help you maximize the device's potential.
User's manual; Take a screenshot Page 74
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437633
Have a great day.
^Charles
User's manual; Take a screenshot Page 74
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437633
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Not Happy
on April 22, 2022
Posted by: LadyB
from CA
Expertise:Intermediate
I bought my S22 Ultra three days ago and realized after only one day that I should have listened when I was advised not to purchase this phone as yet (until the various issues were resolved). I regret not taking that advice. The battery power is not good and I had to charge two to three times a day, even after fully charging the day I bought it. Today, I will just leave the phone on the charger; that's less stress. My other issue is that it takes quite a while to send text messages and even LONGER to send just one picture. Unless folks are in desperate need and really want this S22 Ultra phone (no matter what), I think it is better to wait a little while before purchasing.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi LadyB. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438833
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438833
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for battery
on April 21, 2022
Posted by: rockybike21
from Minneapolis
Expertise:Intermediate
I "upgraded" from the s21 and the battery just sucks. I really miss my s21.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Rockybike21,
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for your recent experience, as the battery life drains quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430269
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for your recent experience, as the battery life drains quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430269
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US