Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
Samsung is the best
on May 17, 2022
Posted by: MR LV
from Las Vegas
Expertise:Expert
Samsung is simply the best smart phone. The quality and feel is second to none.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on May 15, 2022
Posted by: jmporter_3
from Philadelphia
Expertise:Expert
This is better than any iPhone! Thanks samsung for the best experience and amazing camera's.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing like my note
on May 15, 2022
Posted by: Lucy
from Pennsylvania
Expertise:Intermediate
My wife and I bought two in March, battery drains quickly, have to restart multiple times a week due to them running "clunky", settings change by themselves. Overall not the best phone to switch from a note.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Edward Smith, SC, May 18, 2022
Hi Lucy, thank you for your feedback as it is greatly appreciated. It’s unfortunate to hear that your expectations weren’t quite met and we are more than happy to offer our support to improve your experience. Here are some helpful links below that cover extending battery life and using device care to help. Thank you again for your feedback and being a valued Samsung user.
How to extend battery life: https://www.youtube.com/watch?v=hAOH7jC2jog
Using device care: https://www.youtube.com/watch?v=a6ID3mgtrH8
Should you need more assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
How to extend battery life: https://www.youtube.com/watch?v=hAOH7jC2jog
Using device care: https://www.youtube.com/watch?v=a6ID3mgtrH8
Should you need more assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Lacks basic features
on May 13, 2022
Posted by: SeSl
from New York
Expertise:Expert
Storage is too small, 128 and 256 is nothing by current standards especially at this price.
Expandable storage gone and headphone jack missing - these are deal breakers, there is no reason to remove ether one. I will not be buying Samsung phone moving forward.
Expandable storage gone and headphone jack missing - these are deal breakers, there is no reason to remove ether one. I will not be buying Samsung phone moving forward.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi SeSl. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. To use your regular headset with the device, you need to use a USB Type-C to 3.5mm adapter. For additional storage, you can use external storage as an option.
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517643
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517643
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
A step backwards for Samsung yet again.
on May 12, 2022
Posted by: PhotographPro
from Minnesota
Expertise:Expert
Lots of improvements from the last model including nighttime photography and the S pen. But once again this new rendition is missing the most critical feature, Adaptability...
The s22 shoots in 8k but it doesn't even matter but no external micro SD memory slot? Why? You could easily put 500 GB to a TB of memory in the S20 which made photo management a no brainer especially with the massive file sizes these media files take up. In the modern age of content creation, content management, and content versatility; unless you are shelling out an extra paycheck for the 512 GB model save your money and wait for the next version... As a professional who uses my phone for business and doesn't have time to upload to the cloud every time my hard drive fills up. Its frustrating to say the least. Yet again the design team loses touch with its consumer. Consider making an PRO version of your device with expandable storage, Because the "ultra" is ultra disappointing.
Features
2
Performance
5
Design
1
Value
3
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi PhotographPro. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. For additional storage, you can use external storage as an option.
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514796
Have a great day.
^Charles
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514796
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
First Galaxy to be TOTAL GARBAGE....
on May 12, 2022
Posted by: James
from Landrum
Expertise:Expert
Speakers cannot handle pressure changes or cold. Sounds broken after 1500 foot elevation change. I do it every day. The battery is second rate at best. Wish I would have kept my S9+(great phone).
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
battery is disappointing
on May 11, 2022
Posted by: prefer s20
from Raleigh
Expertise:Intermediate
Phone is fine, not noticeable better then my s20. Battery life is certainly less robust then my s20 having to stop and charge my phone during the day and then again at night. S20, just had to charge every other day. Same usage.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 10, 2022
Posted by: Andre
from Reading, PA
Expertise:Intermediate
I my opinion it is a great phone. It has everything I needed from a smartphone. For me the only cons is slow response to fingerprint and face reading.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US