Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
Previous models were more reliable
on June 9, 2022
Posted by: June
from Texas
Expertise:Intermediate
Pretty display but it just won't reliably connect to wi fi. I never had any connection issues with my S8. I also liked the design of the S8 better. It was more unique. This one looks like just another new phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s Wi-Fi connectivity. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
no so happy
on June 9, 2022
Posted by: El catracho
Expertise:Intermediate
I got this phone for my friend, and she was complaining the day after I give to her. that the phone get very hot while was charging and talking.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi, thank you for your feedback, we do take your concerns into consideration for future updates and products. It is recommended that you do not charge the phone and talk on it at the same time because this can cause the battery to degrade. If you do feel like the phone is getting too hot to safely handle, then we would recommend reaching out to Samsung Care and they can help you to troubleshoot your device. I have provided some links below that may be of some use to you.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Needs to reboot
on June 9, 2022
Posted by: FoneMom
from Roanoke, va
Expertise:Intermediate
Periodically, the phone will lose connection so you can't send or receive phone calls or texts. You have to reboot the phone. It's a pain.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi FoneMom, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
I liked it
on June 4, 2022
Posted by: Beatleslee
from Chicago
Expertise:Expert
I had s21 before but,I didn't like it.
When I changed to s22 I was happy :)
Thanks Samsung
When I changed to s22 I was happy :)
Thanks Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad
on May 23, 2022
Posted by: Anais
from New york
I bought this phone because my S9 was cracked. I figured I should get a new one and didn't want a big tablet for a phone. I like it but I found a few things I didn't know after a few days of using the phone. It does not have a headphone jack. Yes nowadays there are wireless earbuds but not everyone has them and not everyone can afford them. I for one used to use the wired headphones as back up. If I ever forgot by earbuds at home. Another thing was the little led light to let you know you have a notification. It was one of my favorite things. This phone does not have it. The fingerprint unlock would be nice where it was before in the back by the camera. I honestly like it better there than on the screen. It also does not come with the ac adapter. How am I supposed to use the phone if I can't charge it. Luckily I have a charger from before but not everyone is in the same position. I do like that Facebook isn't like stuck on the phone now. I can uninstall it if I want. Overall it's a good phone so far. It does what it's supposes to do. If I could return it though and get my full refund I definitely would. I'd rather have my S9.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 25, 2022
Hi Anais, thank you for your feedback on your Galaxy S22. The S22 does not have a 3.5mm headphone jack built in as you mentioned but it does support USB-C to 3.5mm adapters to provide that functionality fortunately. We are always looking for ways to improve and the other feedback you have provided here is exactly the kind of information we can use while continuing to innovate for the future. Thank you again for your feedback and being a valuable Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone...Battery Sucks!!!
on May 23, 2022
Posted by: Rambo05
from North carolina
Expertise:Intermediate
I have been a Samsung user for more than 10 years. Researched the S22 for about a month and thought it would be a great upgrade. Should've stuck with my S10E!!!! although it is a good phone- the battery life on the 22 is horrible!!!!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Edward Smith, Social Commerce, May 25, 2022
Hi Rambo05, thank you for your feedback on your Galaxy S22. We understand how important battery life is for your device and see that your device has not quite met your expectations. We are happy to provide support in the links below where you may find helpful information on extending battery life. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
A big step backwards in functionality.
on May 19, 2022
Posted by: Bobu
from PA
Expertise:Intermediate
This phone seems like a pretty big step backwards from my S9. Samsung Health is no longer able to measure my heart rate, blood O2, or stress. It seems that I now need to buy an accessory if I want those features. Android Auto also no longer works in my 2017 vehicle.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Bobu, thank you for providing feedback on your Galaxy S22. It appears that your Samsung health and android auto are not functioning at your expected levels and we are happy to provide support on these matters. Below are some articles that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Health:
https://www.samsung.com/us/support/answer/ANS00080574/
Android Auto:
https://www.samsung.com/us/support/answer/ANS00048972/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Health:
https://www.samsung.com/us/support/answer/ANS00080574/
Android Auto:
https://www.samsung.com/us/support/answer/ANS00048972/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life!
on May 18, 2022
Posted by: LeAnn
from Jones, OK
Expertise:Intermediate
I traded a Samsung S8+ in for the Samsung S22. Love the pink gold, the screen is smaller than my S10+, but photos are great.
My battery won't even last a full waking day (my others still had life when I plugged them in before bed.
My battery won't even last a full waking day (my others still had life when I plugged them in before bed.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Edward Smith, SC, May 18, 2022
Hi LeAnn, thank you for sharing feedback about your transition from your S8+ to your S22. We’re glad to hear that you’ve enjoyed many aspects of the device and would love to provide support on battery life. Linked below will be some troubleshooting articles for extending battery life. Thank you again for sharing feedback and being a valued Samsung user.
Battery Life:
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/answer/ANS00078987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery Life:
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/answer/ANS00078987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US