Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
Second Review - More Bad stuff
on June 18, 2022
Posted by: NOT HAPPY
from Michigan, Michigan
Expertise:Intermediate
First review at the end.
Have had major problems getting signals, kept getting No Sim Card messages. My wife had to call the dealer because there is no support available in a reasonable time. Dealer had us reset the Network settings, so far, this has helped.
Just tried to use the Paypal credit card adapter and found that there is NO HEADPHONE JACK!
Have had no luck with Bluetooth speakers in my pickup, they crackle and breakup, so, I use wired ones and now I cannot use them either!
Previous Review:
Not as good as our old S10
Purchased on May 27, 2022. Good phone but does not pick up signals as good as my S10 did in the same places. It is difficult for me to turn the phone off or restart it because you have to push two buttons simultaneously. Samsung took a long step backwards with this one.
Purchased on May 27, 2022. Good phone but does not pick up signals as good as my S10 did in the same places. It is difficult for me to turn the phone off or restart it because you have to push two buttons simultaneously. Samsung took a long step backwards with this one.
Phone is slower loading apps than the S10 too.
What I do like is that there is no Bixby button. Now, it they would make it so we can uninstall all Bixby and other pre-loaded apps that we do not need or want.
Samsung and Android do not care about their customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your case may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Stop dropping features
on June 17, 2022
Posted by: dzneefan
from Tulsa, OK
I am coming from a Galaxy 9+ phone. The only reason I traded was because of security issues. That being said... This is not the best phone! They do not make these phones for average people. Most people don't care about high-tech things. We just want what we are used to. Such as the Led notification light, the power button on one side, and the volume on the other. The screenshot being able to be taken with just the power key. How many people can honestly say they can 1. screenshot in the first try (without turning your volume down) 2. be able to power your phone off again in the first try?
I have only had this phone up and running for a week. So far I have not "heard" any notifications. You have just made everything so complicated. Also, when you do the smartswitch...no that simple. Still have to sign in to ALL those accounts. MAKE SURE you remember those user names and passwords! During the next update - please change/correct the screenshot thing and the powerdown thing atleast. So far the battery life is not that great. Thank you
I have only had this phone up and running for a week. So far I have not "heard" any notifications. You have just made everything so complicated. Also, when you do the smartswitch...no that simple. Still have to sign in to ALL those accounts. MAKE SURE you remember those user names and passwords! During the next update - please change/correct the screenshot thing and the powerdown thing atleast. So far the battery life is not that great. Thank you
I would recommend this to a friend!
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Not that great
on June 16, 2022
Posted by: XXXXXX
from Florida
Expertise:Expert
Purchased Galaxy S22 because my beloved Galaxy 8 started acting funky. Even though it was starting to act up, it still worked better than the Brand New S22. Sooo wish I still had the Samsung 8. I really feel that the pop-ups, presumptuous advertising, and unwanted mind-numbing games that are constantly thrown onto the S22 - without consent - are obtrusive and interfering when I want to text or make a call.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 16, 2022
Posted by: Apalm
from Fort Lauderdale, Fl
Expertise:Intermediate
Oustanding replacement for my S9, in terms of size and performance. The battery is not bad, it's a new phone and it's learning your usage, give it a minute and you won't be disappointed. Enjoy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on June 15, 2022
Posted by: Wally
Expertise:Intermediate
Terrible battery life should have kept my s21 this is a epic fail!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's battery life. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. We have provided some links below that might be of some use to you. Thanks again for being a Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Same as the last one
on June 15, 2022
Posted by: Samsung 4ever
from Pennsylvania
I LOVE all of the Samsung phones I have ever used. I have had many but held onto my S10+ for longer than normal. Upgrading to the S22 almost felt like a step back. Very poor battery life thus far (I am told it will learn my usage and become slightly better) and not much new to offer. Learning the new button position was simple and the build quality is still great, but the S22 just seems very basic. I wanted to spring for the Ultra and probably should have but was limited to options since this line is provided by my employer. All in all this phone is still a Samsung and is far superior to its competitors but is still missing some things that could be improved. The battery is really really bad.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's battery life. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. We have provided some links below that might be of some use to you. Thanks again for being a Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Letters removed from the side when looking through
on June 14, 2022
Posted by: E32e
Good phone but they removed the alphabet from the right hand side when you are scrolling through your contacts which is very annoying
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
done with samsung phones
on June 11, 2022
Posted by: Gr1mSag3
from PA
Expertise:Expert
crappy battery life, no external memory card, no access to the battery, IF I WANTED AN IPHONE I WOULD HAVE BOUGHT AN IPHONE!!!!!!! sooo thoroughly disappointed in Samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US