Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
This phone does it all and in style
on July 9, 2022
Posted by: SicNesS
from Maryville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S22 for about 6 months now and I'm in love with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Buttons are @ wrong place
on July 8, 2022
Posted by: Peter
from New York, NY
Expertise:Expert
Ideal buttons (power/voleme) configuration were on my previous S10e. Now power buttons and volume on 1 side make screenshots complicated. Power button in center of phone makes it unoperable while in car holder. Dumb development from good to wrong
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 26, 2022
Hi Peter,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to improve on our designs and functionality. I’ve attached a link that should be of use regarding screenshots. It shows how you can screenshot via palm swipe, button combinations, S Pen, Bixby and more for your convenience. Also attached is a link to Samsung Support, please reach out if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to improve on our designs and functionality. I’ve attached a link that should be of use regarding screenshots. It shows how you can screenshot via palm swipe, button combinations, S Pen, Bixby and more for your convenience. Also attached is a link to Samsung Support, please reach out if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Descent phone
on July 8, 2022
Posted by: Whyisntthisworking1
from Ohio
Expertise:Intermediate
My biggest complaint is the battery doesn't last but about 4 hours while using it, I hope this improves through some updates, it's sad you spend all this money on a phone, for it not to perform very well. I wish you had a trade in value for an s22, I'd like to try the s22 ultra.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hello. Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we remain innovative with our designs and functionality. I’m attaching a couple links that will aide with the battery life. If you need further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Crappy Phone
on July 8, 2022
Posted by: lcaztec
from Las Cruces, NM
Constantly freezes loading pages, biggest regret in a long time
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy Bethany, Social Commerce , July 22, 2022
Hi lcaztec,
Thank you for your review of the Samsung Galaxy S22. At Samsung we appreciate all feedback as we strive to innovate and improve our designs and functionality. I’m attaching a link that should help with your phone freezing. I’m also adding a link to Samsung Support, they can offer you further assistance with this so please feel free to reach out to them at your convenience. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Contact Us | Official Samsung Support US
Thank you for your review of the Samsung Galaxy S22. At Samsung we appreciate all feedback as we strive to innovate and improve our designs and functionality. I’m attaching a link that should help with your phone freezing. I’m also adding a link to Samsung Support, they can offer you further assistance with this so please feel free to reach out to them at your convenience. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
2
Upgrades
on July 5, 2022
Posted by: Junk phone
from Texas
I have had my phone S22 ultra for almost a year and I've had 7 upgrades I'm sick of the upgrades keep em I don't want any upgrades ever again learn how to do a phone right the first time STOP the upgrades
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 20, 2022
Hello.
Thank you for your review on the Samsung Galaxy S22. I’m attaching a link which explains the importance of updates. They help improve the user interface, enhance security, and remove minor bugs. We do recommend updating the software whenever a new version is available, however this link also informs you how to disable Auto download over Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for being a valued Samsung customer. –Bethany
Thank you for your review on the Samsung Galaxy S22. I’m attaching a link which explains the importance of updates. They help improve the user interface, enhance security, and remove minor bugs. We do recommend updating the software whenever a new version is available, however this link also informs you how to disable Auto download over Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for being a valued Samsung customer. –Bethany
Written by a customer while visiting Samsung US
Customer Rating
2
looks great HOWEVER
on July 5, 2022
Posted by: majick22
from bakersfield ca
Expertise:Intermediate
thought upgrading a s20 fe to get this s22 256gb was a great deal. WRONG.battery life is horrible. by s20 fe and s10e had better battery life. i should of just waited and see what others said instead of upgrading .
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 20, 2022
Hi Majick22,
Thank you for your review of the Samsung Galaxy S22. We’re thrilled you think it looks great! I’m attaching a couple links that should be of use regarding the battery life.
Get the most out of your Galaxy phone's battery (samsung.com)
https://www.samsung.com/us/support/galaxy-battery/optimization/
If you need any more assistance, please reach out to us at Samsung Support
Support Home | Official Samsung Support US
Thank you for being a valued customer. –Bethany
Thank you for your review of the Samsung Galaxy S22. We’re thrilled you think it looks great! I’m attaching a couple links that should be of use regarding the battery life.
Get the most out of your Galaxy phone's battery (samsung.com)
https://www.samsung.com/us/support/galaxy-battery/optimization/
If you need any more assistance, please reach out to us at Samsung Support
Support Home | Official Samsung Support US
Thank you for being a valued customer. –Bethany
Written by a customer while visiting Samsung US
Customer Rating
5
S22
on July 5, 2022
Posted by: Gizm
from Chicago
Expertise:Expert
I m very happy and love this phone. It does every thing I need.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on July 3, 2022
Posted by: KC11
from Milwaukee, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this month around February of 2022 and it has been amazing for me since then. 256GB is an amazing feature, allowing me to basically download whatever I want on my phone. The phone is fast, efficient, and overall good. I love the camera and all its features as well, I've been able to get some amazing photos with this phone. It's the perfect size for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US