Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
More expensive, less durable
on August 1, 2022
Posted by: Marcus
from NC
Expertise:Intermediate
I've had Samsung phones for a while now. My last phone was the S9. Really liked that phone until after 3 years the battery would get very hot just looking at news. I'm a mechanic and am very careful to not scratch the screen. The S9 screen was very tough. Never a scratch without a screen protector. Got the S22 and was super careful with it. After one week noticed small scratch in the glass. I was so careful and very disappointed. Had to get glass screen protector for it. This will be my last Samsung. Also, if I make a video and walk the video isn't stable, gets shaky. I've not changed any settings so that may be on me, but overall for me, the S9 was a way better phone.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 4, 2022
Hi Marcus,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in product design and functionality. I’ve attached a few links from Samsung’s YouTube channel that will aide you with taking pictures. If you need further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Wildlife Photography with Expert RAW | Samsung - YouTube
Galaxy S22 I S22+ Official Film: Make Night Portraits Epic | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in product design and functionality. I’ve attached a few links from Samsung’s YouTube channel that will aide you with taking pictures. If you need further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Wildlife Photography with Expert RAW | Samsung - YouTube
Galaxy S22 I S22+ Official Film: Make Night Portraits Epic | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Memory cards
on July 25, 2022
Posted by: Lisa
from Anchorage, AK
I really wish Samsung would allow us to have .memory cards back. I have some really great on old cards that I used to use in my phones.
Why designers? Why? What is the true meaning.
Why designers? Why? What is the true meaning.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, August 4, 2022
Hi Lisa,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on our product design and functionality. If you need assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on our product design and functionality. If you need assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Garbage
on July 24, 2022
Posted by: Otto
from GA
Expertise:Expert
The S22 is smaller than S8, doesn't come with ear phone jacks, doesn't come with microSD card slot too. You cannot resize your wallpaper on your homescreen and it comes with garbage bloatware. It is not worth the money.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Otto,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we continue to innovate and improve on the designs and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. I've attached the link to Samsung Support, at your convenience please reach out to them to see which apps can be uninstalled. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we continue to innovate and improve on the designs and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. I've attached the link to Samsung Support, at your convenience please reach out to them to see which apps can be uninstalled. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 20, 2022
Posted by: samvas19
from Palo Alto
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre-ordered the phone and love it to this day. the screen frame rate is smooth, the color looks beautiful in any light and it feels amazing in the hand. The cameras are really nice and since my usage, I have not had any problems.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Crisp photos
on July 15, 2022
Posted by: Duchess0415
from Milford PA
Expertise:Intermediate
Love the screen size. The photos are fabulous, and I love the camera. Some new fun sounds too. I'm a Samsung girl and happy to be
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely fragile
on July 13, 2022
Posted by: Not happy in ca
from Ca
Expertise:Expert
I've been a die hard Samsung fan for years. I love so much about this phone but if you look it it wrong prepare for a broken screen. Cracked screen in a case with a screen protector dropped on a wood floor in the house. Humid outside? Screen wont work right at all. Casing is glass, which was a huge shock to me coming from the samsung active line of phones, where the casing was metal. I had really high hopes and this phone has totally let me down on reliability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a link to Samsung Repair Services, they are often able to accommodate in home or walk-in services for your convenience. Also attached is Samsung Support, please feel to reach out to them for any further assistance. We appreciate you being a diehard Samsung user! -Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a link to Samsung Repair Services, they are often able to accommodate in home or walk-in services for your convenience. Also attached is Samsung Support, please feel to reach out to them for any further assistance. We appreciate you being a diehard Samsung user! -Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
HUGE Dissapointment
on July 10, 2022
Posted by: C Gibson
from Las Vegas, NV
Expertise:Intermediate
I've never been so let down by a new-generation phone. From it's frustrating interface to its intermittent connectivity issues, it's been nothing but a headache that I've wished I could still return.
The performance on the phone would be fantastic if it could keep a steady connection. As it is, I have connectivity issues on every app that I use for longer than 10 minutes. Be it a game, a streaming service, or social media. There are solutions on the internet for this problem, but it started during the first WEEK I've had the phone. Not only this, but you should NOT have to factory reset a phone within the first 4 months of having it.
This wasn't necessarily a deal-breaker, but the camera was a disappointment as well. It boasts such fantastic specs, but the pictures themselves come out with poor quality rivaling the generation of phone that came out 7 years ago. While not as important to me personally, it's still frustrating that I ultimately did not get what I paid for.
A final point on the matters that make me want to chuck this phone against a wall on a weekly basis is the inaccurate biometrics. Good lord if you do not have your finger aligned exactly right with the prompt, it will not work. If you do not press with the exact degree of force it requires, it will not work. It was not two weeks before one of the fingerprints I registered stopped unlocking the phone completely and had to be re-done.
All in all, this phone wasn't even worth the trade-in with AT&T and I wish I could have my busted, broken, S7 Active back because its worth as an item of nostalgia is still far better than this as a functioning phone. If you're looking for a new phone, I promise you can find a phone with better all-around value for likely the same price (if not less).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 26, 2022
Hi C Gibson,
We appreciate you taking the time to review the Samsung Galaxy S22. We welcome all feedback as it ensures we continue to innovate and improve the designs and functionality of our products.
I’ve attached a link that should help with the connectivity, as well as links from Samsung’s YouTube channel that show different features and capabilities of the camera. Please reach out to Samsung Support for assistance with the fingerprint sensor. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22: #MakeNightsEpic with smooth videos | Samsung - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We welcome all feedback as it ensures we continue to innovate and improve the designs and functionality of our products.
I’ve attached a link that should help with the connectivity, as well as links from Samsung’s YouTube channel that show different features and capabilities of the camera. Please reach out to Samsung Support for assistance with the fingerprint sensor. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22: #MakeNightsEpic with smooth videos | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Very Dissapointed
on July 9, 2022
Posted by: Dexter
from GA
Expertise:Expert
Poor battery. No jacks. Cost more less features. Very disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hi Dexter,
I’m attaching a couple links that will be of assistance regarding your battery.
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Continuing what we started with the Galaxy S21 series, phones no longer have earphones or a charger plug in the box because Samsung wants to minimize the impact our products have on the environment.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately.
If you need further assistance feel free to reach out to Samsung Support.
smsng.us/Samsung-Support
Thank you for being a valued Samsung customer. -Bethany
I’m attaching a couple links that will be of assistance regarding your battery.
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Continuing what we started with the Galaxy S21 series, phones no longer have earphones or a charger plug in the box because Samsung wants to minimize the impact our products have on the environment.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately.
If you need further assistance feel free to reach out to Samsung Support.
smsng.us/Samsung-Support
Thank you for being a valued Samsung customer. -Bethany
Written by a customer while visiting Samsung US