Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
Gets too hot, and frame-rate drops
on August 28, 2022
Posted by: Sequoia5
from Chino Hills
Expertise:Expert
This phone gets too hot too easily. Also, when it starts to get hot, when I stream videos, the frame-rate drops a lot. This is a downgrade from the S21, unfortunately.
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Sequoia5,
We appreciate you taking the time to review the Samsung Galaxy S22. we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should help in keeping your device at its normal temperature and with adjusting the refresh rate. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should help in keeping your device at its normal temperature and with adjusting the refresh rate. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Meh.
on August 27, 2022
Posted by: Jake
from Charlotte, NC
Expertise:Expert
Upgraded from S10+ to S22+ on corporate rotation plan. Other than slightly different buttons and the lack of a micro-SD card, after two weeks on the road with heavy use my user experience is identical. (Disclosure I am not a photographer). I can tell no difference with 5G, speed test or functional, disappointing because I am in that value chain and was rooting for it. Solid phone, works great, but I would not spend my own money to upgrade if my S10+ was functional. Maybe I would be more excited had I upgraded from a lower tier product. Not disappointed, just not impressed.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Jake,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to bring our consumers the best in product design and functionality. I’ve attached some links from Samsung’s YouTube channel that show of its neat features. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to bring our consumers the best in product design and functionality. I’ve attached some links from Samsung’s YouTube channel that show of its neat features. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone bad battery life performance!
on August 26, 2022
Posted by: Alex_Grnk
from San Francisco CA
Expertise:Intermediate
Great phone compared with my former one S10 although features were removed from this version, no SD, no oxigen sensors ETC
I would recommend this to a friend!
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Alex,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will show some of the cool features of your device. Also some that will help maintain the battery life of your Samsung Galaxy S22. IF you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will show some of the cool features of your device. Also some that will help maintain the battery life of your Samsung Galaxy S22. IF you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22: Long Exposures with Expert RAW | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Can't get the basis right
on August 13, 2022
Posted by: Wouth
Expertise:Intermediate
I got a new phone because my my galaxy fe20 was too big for my hands so I got the s22. The form factor is really nice. Really like the feel of the back and the phone feels sturdy which is good. The phone runs quit smoothly for the most part. Screen like most modern phone these days are nice , but not particularly impressive either. The phone battery is subpar. In fact I could barely get a day out of this battery even when its fully charged. I have to use power saving mode now to use this phone wh. Second the finger print sensor on the front is accurate 40% of the time. It's really annoying and I thought given enough time with updates these things may improve, but it never did. Also they don't even provide a quick charger for you for a phone with such poor battery life...
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 15, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22. All feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We’re thrilled you like the feel of your device! I’ve attached some links below that should be helpful concerning its battery life and helping with the fingerprint sensor. If you need further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Get the Most out of your Galaxy phone’s battery: https://www.samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your Galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5G service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
Get the Most out of your Galaxy phone’s battery: https://www.samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your Galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5G service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint recognition sucks!!
on August 9, 2022
Posted by: See Furkidz
from New Hampshire
Expertise:Intermediate
I upgraded from a S9. Never had a problem with fingerprint or facial recognition until this "upgrade". I scanned several fingers and my face, deleted, rescanned a couple more times. It never recognizes fingerprints or face. It is so beyond frustrating. The S9 was never a problem. I am repeatedly being locked out because it fails to recognize my fingerprints. Yes, I am pressing harder, yes I am covering the full sensor. I am considering returning it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 9, 2022
Hello…Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple links below that will guide you on troubleshooting regarding facial recognition and fingertip sensors. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Use Facial recognition security on your Galaxy phone (samsung.com)
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Use Facial recognition security on your Galaxy phone (samsung.com)
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is good
on August 4, 2022
Posted by: jasonthegamer01
Great phone, I like it a lot, but it seems the phones battery isn't the greatest, I've been on it since 840ish am(now 120pm) and my phone is at 66, I've literally watched my battery drop 3% withing 3-5 minutes. Also for some reason whenever I click on samsung messages to change my incoming text notification sound, it immediately boots up zedge instead of the storage and media. So I'm stuck with the apps notifications being the same as my text message sound, idk how to change that, I just want my zedge to be devices notifaction storage and media sounds, not zedge. My only complaints
Written by a customer while visiting Samsung US
Customer Rating
5
Coming from an iphone
on August 2, 2022
Posted by: London
from Pittsburgh
Expertise:Expert
Best decision I've ever made! I love this phones weight and form factor. the iphone is nice and more premium feeling BUT with that comes heft. This galaxy s22 is light and feels good in the hand. Great camera, crisp display, and blazing fast! Oh and don't believe any of the bad battery comments. This phone lasts me all day and I'm a pretty heavy user at the end of my day I had about 57% left (screenshot below) just enough to watch some FREE samsung TV In bed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on August 1, 2022
Posted by: Nancy
from Huntington IN
Expertise:Intermediate
I purchased S22 back in April to replace my S9. It gets hot while charging and the battery life is not as good at the S9 I had. I replaced my S9 do to the slower speed i was getting, but this is not any faster. I am not impressed at all with the S11
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Nancy,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as it helps us remain innovative and improve on the design and functionality of our products. I’ve attached a few links that should be of use concerning the battery life and the temperature of your device. Please reach out to Samsung Support, also below, regarding its speed or for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as it helps us remain innovative and improve on the design and functionality of our products. I’ve attached a few links that should be of use concerning the battery life and the temperature of your device. Please reach out to Samsung Support, also below, regarding its speed or for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US