Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
4
All is GREAT except not SD Card slot
on September 26, 2022
Posted by: SFAllMyLife
from San Francisco, CA
Expertise:Expert
The ONE reason why I went with Samsung over iPhone way back in the early stages was due to the flexibility of the SD slot. I don't understand why they took this MOST important feature away, but I hope & pray that the future models bring this back.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this phone
on September 22, 2022
Posted by: Khalid Damisi
Expertise:Intermediate
The battery drains pretty fast like a IPhone 7 and under. I honestly wouldn't recommend the Samsung S22.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, September 23, 2022
Hi Khalid,
Thank you for your review of the Samsung Galaxy S22. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Need smaller size like S10E
on September 21, 2022
Posted by: Karthik k
from SC
Expertise:Expert
A smaller size like mini or s10e would be great...
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 22, 2022
Hi Karthik,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Missed Calls
on September 20, 2022
Posted by: Yellowbagbg
from Michigan
Expertise:Intermediate
I love a lot of the new features of this phone but I like to keep my phone on vibrate but I can barely feel it unlike my previous galaxy it would shake the table. I miss so many calls as a result
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, September 21, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link that should help with the vibration of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Sounds, vibrations, and notifications on your Galaxy phone (samsung.com)
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link that should help with the vibration of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Sounds, vibrations, and notifications on your Galaxy phone (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Samsung Phone I've Ever Owned
on September 12, 2022
Posted by: LALange
from Smyrna, Delaware
Expertise:Intermediate
I gave this Samsung S22 2 stars because it was free with my Verizon "upgrade". It is not an upgrade at all. You get what you "pay" for. This phone turns the internet off sporadically, takes forever to connect a website if ever, drops social media, has difficulty loading video and the battery life doesn't last 12 hours.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hi LALange,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will help with the connectivity and the battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Samsung phone has slow mobile data speed
How to keep your Galaxy phone from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will help with the connectivity and the battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Samsung phone has slow mobile data speed
How to keep your Galaxy phone from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
best product
on September 1, 2022
Posted by: Ryan
Expertise:Expert
i bought this like a few months ago its the best device i ever used. as a teen it has the perfect battery. perfect size. i play games on it too and it performs amazing. i love the phone and it amazing. Samsung didn't let me down this time asnwell. love everything about it. i loved the phone since the moment i held it in my hands. i recommend this product. it has an amazing battery life. i mean i have had moments where i charge it up till 85% and it lasted me 2 whole days with more than 9 hours which for a 3,700 mah battery thats insane
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on September 1, 2022
Posted by: Chocolate
from N.C.
I love everything about this phone can't stop putting it down. I love the camera and the video is excellent! The animation is excellent! When people call me I see my avatar dancing across the screen. I love the sound quality with a speak on the bottom and top. It charge fast just like I ❤️. This is the phone for me. I'm glad I got this phone instead of the iPhone not saying nothing is wrong with iPhone, but this is the phone for me. My Samsung active watch loves it to with lots of watch faces.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung how could you?
on August 28, 2022
Posted by: Avid cyclist
from Denver
Expertise:Intermediate
Ot basic S22. Only 4 negatives: 1. Puny battery 2. No expandable memory 3. Small screen 4. Tends to get real hot. My old bargain priced A71 5g was better!!
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Avid cyclist,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to bring our consumers the best in product design and functionality. I’ve attached some links that should be of use concerning your battery, and with keeping your Samsung Galaxy S22 at its normal temperature. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to bring our consumers the best in product design and functionality. I’ve attached some links that should be of use concerning your battery, and with keeping your Samsung Galaxy S22 at its normal temperature. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US