Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
Seriously bad phone with the worst battery life
on October 2, 2022
Posted by: Jamey
Expertise:Intermediate
I went from being underwhelmed with this phone to down right hating it. It's got the worst battery life I've ever had with a new phone. The 5G is spotty at best, it's slow, the 'touch' screen seems finicky. Some of the 'features' Samsung has changed on their phones seems like a big step back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi Jamey,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money.
on October 1, 2022
Posted by: Fujb
from Pittsburgh pa
Expertise:Intermediate
I'm a long time Samsung phone guy. I got rid of my s20 because it was dying very fast and starting to lag. Got the s22 and it is by far the worst phone I've ever had from Samsung. It doesn't hold battery charge at all. It gets very hot very easily. Doesn't charge fast at all and if you use it while it is charging it will not charge at all. I'm not a iPhone person what so ever but I'm really debating changing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links that should be of help concerning your battery, temperature and your device not holding a charge. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links that should be of help concerning your battery, temperature and your device not holding a charge. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Won't sync messages
on October 1, 2022
Posted by: JBug
from Hartford ct
Expertise:Intermediate
Bought 3 months ago. Now messages won't show unless I restart phone. Also calls drop unexpectedly. Turned off wifi, no change. On plus side battery lasts a long time contrary to others I've read. P.S. camera is good, but I use it primarily as a phone. Better than my pixel, but not as good as my old s8. Won't reccomend until message issue is resolved
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi JBug,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the camera and battery life! I've attached a link that should help with you not receiving your messages and calls dropping. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the camera and battery life! I've attached a link that should help with you not receiving your messages and calls dropping. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever!!
on September 30, 2022
Posted by: Just me
from California
Expertise:Intermediate
This is my 3rd S22 nothing but problems from the very beginning, Phone constantly gets hot volume mutes itself, This is by far the worst phone I've ever had ever had I will never use another Samsung product after this!!
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link that should help with keeping your device at a normal temperature. Please feel free to reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature(samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link that should help with keeping your device at a normal temperature. Please feel free to reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature(samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the headache
on September 30, 2022
Posted by: Shellshocked
from Wichita, KS
Expertise:Intermediate
I'm on myb3rd S22 since June. Not only does it get EXTREMELY HOT but unresponsive to touch and the battery doesn't long. Your constantly having to charge it.
When I say EXTREMELY HOT, I mean so hot you can not hold the phone in your hands. I'll charge my battery to 100%, place the phone on my nightstand and by morning I'm usually at about 70% on a good day. That's after about 6 hours of NO USAGE.
When I say EXTREMELY HOT, I mean so hot you can not hold the phone in your hands. I'll charge my battery to 100%, place the phone on my nightstand and by morning I'm usually at about 70% on a good day. That's after about 6 hours of NO USAGE.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Superb Camera but BAD Battery, Low Max Volume,
on September 29, 2022
Posted by: Fries
from Utah
Expertise:Expert
Man, I really do want to love this phone. It has an extremely good camera (imo, better than any other except the s22U and now iphone 14 pro max), great performance, screen, and looks great. I loved my S6 from a few years ago so I thought I'd love this as much. But...
Battery life is biggest complaint. It's bad right out of the box. I'm scared for how bad it will be after a year or two of usage. I can only make it through the day with low use. My work around is to keep it in power saving mode at all times. That helps a ton and battery is fine, but there are moments I can tell it isn't performing as high because it's in that mode.
Second, audio volume doesn't go as high as my old S6 or my wife's iphone XR. And you better believe I've looked and enabled every setting I can find to increase it (including developer options stuff). It's just not as loud. For most people who don't like blasting music, you probably won't care, but this is honestly a huge con for me, especially in my car. I read a thread that they cheeped out on the audio amp or something? That sounds so stupid for a flagship phone if it's true.
Of course, no headphone jack sucks and I am here to complain. Everyone said it's no big deal, you'll just get used to bluetooth/dongle, etc. But nah, it sucks. Especially because battery life is low. I've had a few times I had to choose between charging OR listening to music. And no I don't want to have to ALSO carry around a double dongle. And yes, I DO have wireless headphones, but I don't like using them all that much, plus I have to worry about keeping them charged too.
I just bought this 4 months ago, but I'm already back on the market looking for something better. Maybe the new Sony 5 IV or Asus phone? Tbh I'm even considering iphone 14 max bc of how incredibly well rounded it is, but I really don't want to switch to IOS (plus, still no headphone jack lol).
Hate to give the s22 a 3/5 stars, but that's its reality.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Fries,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be of help regarding the battery life, and the audio of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Sounds, vibrations, and notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be of help regarding the battery life, and the audio of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Sounds, vibrations, and notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
My S7 gave me better service
on September 29, 2022
Posted by: Kevin
from Nevada
Expertise:Intermediate
I live 50 mi outside of the closest town. My S7 gave me perfect reception all the way, my S22+ drops calls in 2 different spots. The S22 has terrible battery life and even tho I have tried 2 different cords the charge rate from my car is so slow as to be worthless. I can no longer delete a single message from my texts I have to delete the whole conversation - a feature I HATE!! I am not able to easily transfer photos from the phone to my computer or to text messages .. sometimes it works and sometimes it doesn't...... The button to activate the screen being on the side now requires me to use my entire hand to activate it instead of a single finger .... There's more but I'm tired of writing ... I honestly would have returned this but the store no longer had the S7 I traded in to give back to me ......
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Kevin,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any assistance with your text messages. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any assistance with your text messages. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Not great
on September 29, 2022
Posted by: Nty2vette
from Rehoboth Beach , Delaware
Expertise:Intermediate
I had to get a new phone as charging port was broken.. this phone runs hot , and doesn’t hold a charge
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 29, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of use concerning the temperature and battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of use concerning the temperature and battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US