Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great phone
on October 7, 2022
Posted by: AmyNadine
from Allen, TX
I have had this phone for 2 weeks. So far, I like it. Upgraded from a Samsung Galaxy S9.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone all the way around!
on October 6, 2022
Posted by: side_effexx
from Colonial Heights, VA
Expertise:Intermediate
I bought my Galaxy S22 a little over a month ago and I could not love a phone more.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
OK if you need 5G
on October 6, 2022
Posted by: PaulR
It's an OK phone I guess. Don't find it nearly as user friendly as my old Motorola phone. Doesn't seem to work with a screen protector, won't register your fingerprint, so that's annoying. Of course it doesn't come with any user guide but found one on-line. New "fast charger" cable isn't compatible with standard USB so I needed to buy a new charger. Wanted 5G which my old phone didn't have, got talked into getting this phone. In hindsight, I should have passed.
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Paul,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Concerning the touch screen, try to increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’m glad you located the user manual on line, and there is also a way to view it on your actual device. Navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. I’ve attached a link to Samsung Support, if you need any further assistance, please reach out to them. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Concerning the touch screen, try to increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’m glad you located the user manual on line, and there is also a way to view it on your actual device. Navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. I’ve attached a link to Samsung Support, if you need any further assistance, please reach out to them. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on October 6, 2022
Posted by: Carl
from Marinette Wisconsin
[This review was collected as part of a promotion.] Big upgrade from the a52. The the smaller design and the clear pictures
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery
on October 6, 2022
Posted by: Anonymous
from Batavia New York
Expertise:Expert
[This review was collected as part of a promotion.] I bought this 8 months ago and since day one the battery life is not good
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 7, 2022
Hi Bob,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Never Disappoints
on October 6, 2022
Posted by: Adrian
from New Jersey
Expertise:Expert
[This review was collected as part of a promotion.] I needed a smaller device this time and this gives me all the perks of a larger device I a compact version.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on October 5, 2022
Posted by: Akash
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone has a great camera, also love the battery life. It's big enough to be handheld but not bothersome. Sure recommend.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Dope phone
on October 5, 2022
Posted by: The Darklord
from OC, Ca
Expertise:Intermediate
Really great phone, amazing camera, ultra quick and responsive UI. I love it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US