Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
Bad phone.
on October 14, 2022
Posted by: Gigs
from Wisconsin
Expertise:Intermediate
Worst phone I owned. unbelievably slow always waiting for web sights to load. The reception is atrocious constantly having to reboot to get a signal. always going offline.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hi Gigs,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a few links that should be of help with the speed and connectivity of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a few links that should be of help with the speed and connectivity of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent service
on October 14, 2022
Posted by: Mike
from Rice lake, WI
Expertise:Intermediate
I bought my phone yesterday and the salesman was really helpful
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Regrets
on October 13, 2022
Posted by: Jbird
from Mitchell, IN
Expertise:Expert
I have had this for about three weeks. I regret purchasing it. It constantly drops calls in spots that my old Samsung S9 never dropped calls in. I have to restart it multiple times a day in order to receive text messages. The internet is slow on it even when I am connected to my fast wifi. I can't get Hulu to play on it without buffering. I never had any of these problems with my S9. I wish I hadn't traded in my S9. Even with a cracked screen, it was waaaay better. The only thing I like about this phone is the purple color.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a couple links that should be of use concerning connectivity and the drop calls you’ve experienced. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung phone has poor signal and cannot use data or make calls
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a couple links that should be of use concerning connectivity and the drop calls you’ve experienced. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung phone has poor signal and cannot use data or make calls
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Yes, all good. K.
on October 13, 2022
Posted by: Jakeone
I purchased my S22 about on year ago, and I love it.
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life
on October 10, 2022
Posted by: KDG1522
Expertise:Intermediate
I brought this S22+ a few weeks ago. Not a fan of the volume and vibration are so light you barely hear them.
The battery life was a problem until I was informed to use the cord that came with the phone and not my old charger, because the old charger drains the battery. Now my charge last all day.
The battery life was a problem until I was informed to use the cord that came with the phone and not my old charger, because the old charger drains the battery. Now my charge last all day.
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Battery consuming
on October 8, 2022
Posted by: Greyjean700
from Los angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] The features on the phone are good and the camera improves when you compare it to the previous modes, it is lighter and more compact which makes it easier to fit in pocket or other places. The one thing that is a major con about this phone is how much the battery drains. I Can literally have my phone on battery saving mode to not have any apps working in the background and amongst other ways to decrease battery use and regardless of the changed the battery will last a few hours without it being in use. If the phone is used at any point, then the battery lasts no more than an hour.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 11, 2022
Hi Greyjean700,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to bring our consumers the best in product design and functionality. We're pleased to hear you are enjoying your phone and the camera! I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to bring our consumers the best in product design and functionality. We're pleased to hear you are enjoying your phone and the camera! I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is really the best one I have had
on October 7, 2022
Posted by: KS39211
from Jackson, MS
Expertise:Expert
[This review was collected as part of a promotion.] The Samsung phones have been my choice for a long time. The newer versions have so many enhancements I keep getting the new version as soon as it comes out. It works with all my other technology seamlessly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
That's a NO for me.
on October 7, 2022
Posted by: Eddymoney
from St. Paul, Minnesota
Expertise:Intermediate
I've had this phone for 2 weeks now, I regret upgrading for sure, guess I should say downgrading. The battery is so bad that it drains almost immediately after I take it off my charger. 2 after after I leave home I'm down to about 50 percent, and I'm not even using it excessively. I'm also having a very hard time connecting it to my samsung watch. I do notrecommend getting this phone. I rather just go back to my S21.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 10, 2022
Hello Eddymoney,
Thank you for reviewing the Samsung Galaxy S22. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for reviewing the Samsung Galaxy S22. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US