Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
Too many ongoing snags. Samsung provides outdated.
on November 13, 2022
Posted by: PARCY
from CENTRAL OREGON
Expertise:Expert
Far too many issues from day one. Issues with texts nit being sent. Issue with voice mail. Battery life extremely poor. Too many steps to retrieve and save voice-mail. This phone feels like a 2008 device
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Parcy,
Thank you for taking the time to review the Samsung Galaxy S22. Your opinion is valuable as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with your texts and with elongating the battery life of your device. Also, it sounds as if your device is still under warranty, please reach out to our warranty department for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. Your opinion is valuable as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with your texts and with elongating the battery life of your device. Also, it sounds as if your device is still under warranty, please reach out to our warranty department for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
1 Star
on November 13, 2022
Posted by: Billy Bob
from Denver, Colorado
Expertise:Intermediate
I've had this phone for 4 months and it is a real let down. The "fast charge" is only fast because the battery life is horrible. And know they taken out the standard headphone jack. They say it's so you will use wireless but shouldn't that be up to me, the consumer? I hate wireless and I don't feel like having to buy another product to listen to music should be considered a feature, it's just a downgrade. The only "upgrades" on this could be the screen and camera, but with the price point, problems and straight up deleted features its a major let down. very disappointed. Unless you need a good camera don't get this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hi Billy Bob,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Regarding the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them as well. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Regarding the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them as well. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Awful phone
on November 10, 2022
Posted by: jeff
from New York
Expertise:Expert
I bought this 8 months ago and is now defective do not buy it
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 10, 2022
Hi Jeff,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I've attached a link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I've attached a link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 10, 2022
Posted by: Michael
from Alabama
I bought the Galaxy S22 Ultra six months ago. It takes good picture and it has a lot of features. It hold a charge for about 19 hours if I watch 2 to 3 movies. If I don't watch movies I get about two day out of a charge.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
on November 10, 2022
Posted by: Theo
from Hawaii
I've had it for about a month, like the feel, love the new little things to the apps.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost there...
on November 7, 2022
Posted by: Haverdy
from San Antonio, TX
Expertise:Expert
Overall, I really love this phone. The camera quality is amazing and Selfie camera is sharp!
ONLY issue would be the vibration motor that they replaced from the S10+
I miss calls/messages almost all the time now. If they were to fix this issue with newer models, the phone would be perfect in my opinion.
I miss calls/messages almost all the time now. If they were to fix this issue with newer models, the phone would be perfect in my opinion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life
on November 6, 2022
Posted by: Waldo
The battery on this the S22 is horrible. And that's compared to my old S20 FE. Just now it's been off the charger for 30min and the only this it has done is the alarm went off and it's already down to 96%
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Waldo,
Thank you for your review of the Samsung Galaxy S22. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Luv the camera so clear and crisp.
on November 5, 2022
Posted by: BMF312SS
from Rushville,Ind
Great phone probably the best I've had yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US