Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2
Super disappointed
on November 16, 2022
Posted by: Jamie
from Rush city mn
This phone is a not the best one I have had new by far. The battery life does not last all day and I am not one to watch movies on it. Example I have been on my phone for 35 min sending messages and I'm down 88%. I I have to charge it at least once a day. I use it for work so it's very frustrating it won't hold a charge.
It's constantly freezing up on my apps so I need to restart it a few times a week. My txt messages is doubles some words so I'm am always going back to delete the extra word.
I'm just super disappointed. I have always had Samsung and this phone is my least favorite by far. But I'm in a contact so I can't get rid of it.
I will say the camera takes great pictures! Best camera I have had on a phone.
I will say the camera takes great pictures! Best camera I have had on a phone.
This phone would be fine if you don't use many apps and are not on it alot.
I know Samsung can do better!!
I know Samsung can do better!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hi Jamie,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. We're thrilled you agree we have best camera! I've attached some links that should help with your apps freezing. Also, it sounds as if your device is still under warranty, so I've linked that below as well. Please reach out to them, and or Samsung Support, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. We're thrilled you agree we have best camera! I've attached some links that should help with your apps freezing. Also, it sounds as if your device is still under warranty, so I've linked that below as well. Please reach out to them, and or Samsung Support, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy with Bixby
on November 16, 2022
Posted by: Not happy
from Weddington, NC
Expertise:Intermediate
I don't like Bixby taking over my phone.
Get it off.
Get it off.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hello,
Thank you for your take on the Samsung Galaxy S22. I've attached a link that shows you how to keep Bixby from popping up. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer.
How to turn off Bixby on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Thank you for your take on the Samsung Galaxy S22. I've attached a link that shows you how to keep Bixby from popping up. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer.
How to turn off Bixby on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointment
on November 15, 2022
Posted by: carlosq52
I purchase this phone for my wife and the battery las only 3 days without used.
My phone that is a replacement two times is getting hat and I drawing the battery even a have connect to my car. Very disappointed that I going to call the company that I brought the phone to see if they have any solution to this problem.
My phone that is a replacement two times is getting hat and I drawing the battery even a have connect to my car. Very disappointed that I going to call the company that I brought the phone to see if they have any solution to this problem.
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hello Carlosq52,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we welcome your opinion as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life, and temperature of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we welcome your opinion as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life, and temperature of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Works ok the battery. Life is disappointingly poor
on November 15, 2022
Posted by: Moxie
from Heart of Texas/CenTex
Expertise:Expert
All in all OK. I bought it for the 5G, and that’s been nifty, but I am puzzled and disappointed in the battery life. There is a Samsung galaxy 812 at work that I will charge to 100% and when I come in the next day it’s still at 100%. (Obviously it doesn’t get used much.) my galaxy S 22 on the other hand is usually discharged around 50% in the same time period. I can’t rightly figure that out, but it doesn’t seem quite right.
Hey, it’s The phone. The gadget does the gadget things and I’ll use it as long as it’ll work. These things are too stupid expensive to replace any sooner than you absolutely are forced to!
Hey, it’s The phone. The gadget does the gadget things and I’ll use it as long as it’ll work. These things are too stupid expensive to replace any sooner than you absolutely are forced to!
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
on November 15, 2022
Posted by: Dawn
from Denver
Expertise:Intermediate
Had new 22 about a month now. Screen is larger than my old phone so that's great. BIG DOWN SIDE is the battery drains quick. I am an Uber driver and even when I keep it plugged in while driving, it just drains. I'm lucky if I get 4 hours in before it dies. Really regretting making the change. Very disappointing Samsung, I expected better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 16, 2022
Hi Dawn,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating phone
on November 15, 2022
Posted by: MadAli
from New Hampshire
Expertise:Intermediate
I recently had to update my phone which was an S8, and I had The Choice of buying a Samsung S22 Or a Google phone. I went with Samsung because it is what I was familiar with. I have to say I absolutely do not recommend. The talk to text is so so much worse than on my old device, constantly spelling words wrong, using the wrong tense and capitalizing words for no reason at all. I'm using talk to text right now. Also I find it irritating that it's a 2 step boot up process from powered off, I want to be able to just turn on my phone And have it be on and ready to use and not have to also unlock my screen and wait for all the things to come together. Additionally, I've had this phone for under 6 months and a martygetting notifications about problems with the charger when I plug it in period I drop calls a lot with this phone, Wi-Fi is almost always shotty and I just think it totally sucks compared to previous models. I have to say I'm extremely disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 18, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we aim to innovate and improve on our design and functionality. I've attached some links that will help with the dropped calls and Wi-Fi connection. Also, it sounds as if your device is still under warranty, so I've attached that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Send text messages with Bixby Voice on your Galaxy phone (samsung.com)
Dropped calls on a Samsung phone
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we aim to innovate and improve on our design and functionality. I've attached some links that will help with the dropped calls and Wi-Fi connection. Also, it sounds as if your device is still under warranty, so I've attached that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Send text messages with Bixby Voice on your Galaxy phone (samsung.com)
Dropped calls on a Samsung phone
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life absolutely sucks!
on November 14, 2022
Posted by: JB283
from Utah
Expertise:Expert
1 year of use. I hate this phone! The battery wont last 8hrs (never has). My phone crashes constantly and it has become extremely slow and glitchy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi JB283,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist with the speed, battery, and with the crashing you've experienced. Also, it sounds as if your device is still under warranty, so I've added that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
App is crashing or not working on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist with the speed, battery, and with the crashing you've experienced. Also, it sounds as if your device is still under warranty, so I've added that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
App is crashing or not working on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 13, 2022
Posted by: Trin
I've had this phone for about 2 months now and I can say it's worth the upgrade.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US