Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
4
Battery
on November 19, 2022
Posted by: PJ Moss
Works about the same as my S10 but the battery isnt as good. Camera is better then the S10.
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on November 18, 2022
Posted by: littleleo93
from Salem,OREGON
Expertise:Intermediate
I bought this almost 6-7 months now and honestly I've had so many issues with it. Like no one hearing me when I answer the phone. And it's charging capabilities are crappy unless it's plugged into a wall outlet and it over heats when I have more then one big app open. it constantly crashes out of the apps I'm using and runs slow as a turtle 🐢 lol don't recommend I would say that the plus or ultra edition. I preferred my s9 over this one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Littleleo93,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we strive to bring our consumers the best and most innovative products. I've attached some links that will help concerning the charging, speed, apps crashing, and overheating you've experienced. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we strive to bring our consumers the best and most innovative products. I've attached some links that will help concerning the charging, speed, apps crashing, and overheating you've experienced. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Battery drains fast
on November 18, 2022
Posted by: Onmyphoneallday
from Arizona
Expertise:Expert
For the most part I like it, but the battery dies way faster than my 2 year old phone I was using. I am on it a lot throughout the day, because I'm bed-ridden quite often, but for a new phone, I expect a better battery.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We welcome your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We welcome your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
on November 18, 2022
Posted by: Enotsnivel
from Montclair NJ
Expertise:Expert
I am VERY disappointed that Samsung took away the the option to put a micro SD card in to add memory.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as we strive to continue to improve on our product design and functionality. Regarding its storage, there are a couple options available for the Samsung Galaxy S22: 128 and 256GBs. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as we strive to continue to improve on our product design and functionality. Regarding its storage, there are a couple options available for the Samsung Galaxy S22: 128 and 256GBs. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Blue Tooth
on November 17, 2022
Posted by: Bad BT
from Delaware
Expertise:Expert
I bought this 3 days ago, traded in a Galaxy S10E. The S22 is a faster phone but I am not very happy with the blue tooth connections. Now I can't listen to my Spotify or SiriusXM on my radio in my boat while fishing. Very disappointing. Need to fix this problem.
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, November 18, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. We are glad you're enjoying the speed of your new phone! I've attached a link that should be of use concerning your Bluetooth connection. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Can't connect a Bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. We are glad you're enjoying the speed of your new phone! I've attached a link that should be of use concerning your Bluetooth connection. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Can't connect a Bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Glitches in phone
on November 17, 2022
Posted by: Steve Rob
from Wisconsin
Expertise:Intermediate
I bought this phone a month ago. It is very glitchy. Meaning my "media app keeps shutting down" is the error message I keep getting when using camera or screen shot. I have clear all my opened pages for anything to work... the camera seems to have so many features the software can't work smoothly...
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 18, 2022
Hi Steve,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning your app shutting down, and to help with the camera. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Issues with Camera app on Samsung phone or tablet
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning your app shutting down, and to help with the camera. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Issues with Camera app on Samsung phone or tablet
Written by a customer while visiting Samsung US
Customer Rating
5
Great features great camera for sure.
on November 16, 2022
Posted by: Kimber1
from Ordway, Colorado
Expertise:Expert
I boughtmy s22+ 2 months ago and no problems what so ever! I nust love it and i will recomend it to everyone i know. Its absolutly 5 stars. Thank you
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Reminds me of the SG S9
on November 16, 2022
Posted by: Cindy
I traded in my Galaxy s9 for the s22 as an upgrade. I was really hoping that I'd love it as much as my s9 because the s9 was the best phone I have ever owned from Samsung. The s22 has a better camera quality and overall appearance. Its also fast and has no lags. I create videos and social media content. Great focus and vibrant colors. I have no complaints other than missing my s9 which I owned for almost 5 years. I hope the s22 stays with me that long as well. It does overheat if used constantly (my s9 did not do this). Other than that, I really like this phone and think I can love it as time progresses.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US