Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
NO CHARGING PLUG
on November 30, 2022
Posted by: PAHS
Who sells a new phone without a charging cord and plug??You do??
Response from Samsung USBy Bethany, Social Commerce, December 1, 2022
Hello PAHS,
Thank you for your thoughts on the Samsung Galaxy S22. The Samsung Galaxy S22 does come with a USB-C charging cable, however continuing what we started with the Samsung Galaxy S21 series, earphones and a charger brick are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger bricks from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging brick, while new users will need to purchase them separately. Please reach out to Samsung Support if you need any assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for your thoughts on the Samsung Galaxy S22. The Samsung Galaxy S22 does come with a USB-C charging cable, however continuing what we started with the Samsung Galaxy S21 series, earphones and a charger brick are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger bricks from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging brick, while new users will need to purchase them separately. Please reach out to Samsung Support if you need any assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
NO CHARGERS in box?
on November 29, 2022
Posted by: PAHS
from Washington
Expertise:Intermediate
Just bought 2 samsung S22 for husband and I . There are no CHARGERSD in the box... What gives we have to buy chargers
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi PAHS,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S22 5G
on November 25, 2022
Posted by: Logan2006
Expertise:Expert
I got this phone a month ago and it's an amazing device. The battery is okay but the performance is great. I highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fast and easy
on November 24, 2022
Posted by: AngWatts
from Brodhead, Wisconsin
Expertise:Intermediate
Bought it a couple months ago and LOVE IT! Fast, easy to navigate.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
on November 23, 2022
Posted by: No SD card
from California
Needs to have SD card then would be 5 atar don't like to use interernal storage for all of my photos.
Need SD card. .
Need SD card. .
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We welcome your opinion as we continue to give our consumers the best in design and functionality. Please reach out to Samsung Support, attached below, for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We welcome your opinion as we continue to give our consumers the best in design and functionality. Please reach out to Samsung Support, attached below, for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Low Battery life. Bring a charger...
on November 23, 2022
Posted by: EJ mn
from Minnesota
Battery life is the weakest of any phone I've had. I'm usually looking for a charger in the afternoon. The only plus is that it charges fast.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi EJ,
Thank you for your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not good
on November 23, 2022
Posted by: Disappointed
I have to constantly restart the phone in order for apps to work. Text come late, awful...
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help concerning your apps, as well as your text messages being delayed. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help concerning your apps, as well as your text messages being delayed. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
I wished I would have kept my S20
on November 23, 2022
Posted by: Robert
from Ma.
Expertise:Intermediate
Still trying to get used to new phone auto rotate goes off by itself sometimes I have to power off phone and power back on again to get it to work. Sometimes I tap on a text message and it disappears. The voice recognition is a bit better than my S20. The S22 will not let me scroll back to look at my text message before I send it if it's anything over 2 sentences. I don't know I'm not happy for spending a fair amount of extra money to get what I thought was a better phone
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi Robert,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with your device rotating. Please reach out to Smasung Support, also below, for assistance with your text messages. Thank you for being a valued customer. -Bethany
Turn your Galaxy phone's or tablet's screen rotation on or off (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with your device rotating. Please reach out to Smasung Support, also below, for assistance with your text messages. Thank you for being a valued customer. -Bethany
Turn your Galaxy phone's or tablet's screen rotation on or off (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US