Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
I always trust Samsung smart phones
on December 8, 2022
Posted by: dmstn1616
from Az
Expertise:Intermediate
[This review was collected as part of a promotion.] I have always used Samsung smartphones since I was young. Samsung smartphones were more innovative and convenient to use than any other smartphone. When zflip3 and watch3 came out of Samsung, Samsung did things that no one expected, so I was touched once again and bought Samsung cell phone and watch. This time, I bought Samsung's Galaxy s22 and am using it. Flip was good, but I'm really happy because it's compact and convenient to use with one hand, and the quality of photos and videos has improved a lot. And most of all, I am satisfied with the improved convenience and response speed of the software. For those who want to use Samsung, I would like to recommend both the s22 & zflip series
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S22 5g
on December 8, 2022
Posted by: Mike G
from Dallas, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've owned this phone for 2 weeks and love this phone. I got tired of my 21+ SIM Card not reading error pop up every other hour since October update, so I traded it in for this phone. I haven't been happier
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worsr battery ever
on December 7, 2022
Posted by: Cgrisham
from Texas
Expertise:Intermediate
Only had this phone for 10 months and the battery is absolutely the worst. 4 hour life span with no apps running in the background. I have only owned samsung phones, and I can not believe how crappy thos phone is.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 9, 2022
Hi Cgrisham,
Thank you for your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we aim to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. Your thoughts are valuable as we aim to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 7, 2022
Posted by: Reese
Expertise:Expert
[This review was collected as part of a promotion.] Great phone, does what it needs to do while still maintaining the functions of its predecessor. A bit overpriced though, even for its quality.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone
on December 7, 2022
Posted by: Spartan097
from Fort Gordon, GA
Expertise:Intermediate
Terrible phone! Battery life is horrible. The biggest issue with the phone is that it constantly disconnects from my earbuds and it sounds like a record skipping when I play music. The other main issue that I have is that even being 25 feet away from my home router, the phone randomly switches back and forth between wifi and mobile data without warning. Did not know this was happening until I got a warning that my data was used up within the first few days of the billing cycle. First Samsung phone, will DEFINITLY be the last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 8, 2022
Hi Spartan097,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life, and connectivity of your device. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life, and connectivity of your device. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone, terrible battery
on December 6, 2022
Posted by: Lokisonthe7th
from Boston, NY
Expertise:Intermediate
I recently purchased this phone, as my Moto Edge's screen shattered. I was expecting an experience at least on par. However, my S22 seems to have a half of the battery life, even on "power save." I personally was used to my old system, so I'm pre-biased against this one. However, the phone is so small in my hands that it feels like a toy. I have naturally large hands, but this is still ridiculous compared to some iPhones and my last Motorola. I don't think it's a terrible phone, but the battery life is still an issue to me if it dies before the school day ends.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 9, 2022
Hi Lokisonthe7th,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Below I've attached some links that should help with the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Below I've attached some links that should help with the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific Phone!!!
on December 6, 2022
Posted by: Galaxyl0v3r12345
from Providence, RI
Expertise:Expert
i got this as a trade in phone and i am so happy i got it. great camera good water resistance i doped it in the bathtub and it is fine.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on December 5, 2022
Posted by: Luna roses
from Springfield IL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone last month and i had swapped from Apple one of the best decisions I have ever made in my life its so much simpler tl use and Is packed with features tho I do have one complaint the keyboard is a bit small tho it looks like there isn't much room to scale it up but overall best phone I have used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US