Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
Upgrade from s10
on December 13, 2022
Posted by: Mango
from Brownsville, TX
Expertise:Expert
[This review was collected as part of a promotion.] I bought my S22 a few months ago to replace my s10 (which I had for 3 years prior). I thought I was going to have my s10 for all of eternity, auxiliary port, 4k photo/video, 3 cameras, 4k oled display, fingerprint reader, and of course the infinity screen. I only upgraded because I was told the s10 might be unrepairable, which turned out to be false (just needed a new battery since I've dropped that phone easily 5000times, no exaggeration). I got the s22 because it's the predecessor to my s10, and although I like the snapyness of it, the refresh rate, and the upgraded camera quality, my s22 has felt more of a downgrade. I miss my auxiliary port and there's absolutely no excuse, since the s10 is actually thinner and slimmer, and I've compared them side by side several times to make sure! I miss my 4k display and I miss the iconic Galaxy Infinity screen slightly hanging off the side, which allowed me to see the underglow of notifications when the phone was upside down. If Samsungs s23 is more like the s10 - thinner, auxiliary port, 4k display, and infinity screen - then I'd be the happiest loyal samsung costumer on the planet.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Mango,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We're pleased you are enjoying the camera on your new device! I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We're pleased you are enjoying the camera on your new device! I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera!!!
on December 13, 2022
Posted by: John T
I upgraded from a S10 Active, I thought that was the most awesome phone. 22+ is incredible!! Very happy with it.Night pictures are fantastic!!
Written by a customer while visiting Samsung US
Customer Rating
4
Good except for some errors
on December 13, 2022
Posted by: Luv2shop
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this galaxy s22+ this February and love the camera, storage, speed, etc. But there is something wrong with the speaker - it breaks every time I am at a high altitude (flying, hiking, etc.) even though I put on airplane mode. Seems like I am not the only one having this issue and it's really annoying because I can't take calls or listen to stuff.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed with media player an the amount of st
on December 13, 2022
Posted by: Ballpeen25
from Aransas Pass Texas
Expertise:Intermediate
I bought these S22s about a month ago and we used our music files for ring tones for different friends or types of calls. With s22 music files is not supported by media player. Does not except sd card for backup.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 14, 2022
Hello,
Thank you for your feedback of the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback of the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good Speed!
on December 13, 2022
Posted by: BibioPR
from Florida
Expertise:Expert
Coming from an S9 to S22 things I notice:
S22 Fingerprint fails all day - S9 Fingerprint rarely failed
S22 Power Button location it locks the screen with car phone mounts
S22 Volumes keys moved next to the power button once again making it confusing
S22 Sounds quality not so good
S22 Camera Zoom is amazing fast response ok pictures for having 3 cameras compared to my S9 better lighting on my S9 images
S22 Game changer in speed way quicker for multitasking responsiveness that is why it has a 3 start review otherwise S9 has a better button placement, but the S22 looks prettier.
S22 Fingerprint fails all day - S9 Fingerprint rarely failed
S22 Power Button location it locks the screen with car phone mounts
S22 Volumes keys moved next to the power button once again making it confusing
S22 Sounds quality not so good
S22 Camera Zoom is amazing fast response ok pictures for having 3 cameras compared to my S9 better lighting on my S9 images
S22 Game changer in speed way quicker for multitasking responsiveness that is why it has a 3 start review otherwise S9 has a better button placement, but the S22 looks prettier.
Do I recommend the upgrade absolutely mostly duo to performance not the build.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi BibioPR,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue leading the charge on innovation. We're thrilled you are enjoying the zoom functionality and speed of your new phone! I've attached a link that should help with the sound quality of your device. Please feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue leading the charge on innovation. We're thrilled you are enjoying the zoom functionality and speed of your new phone! I've attached a link that should help with the sound quality of your device. Please feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Mediocre phone given the price tag
on December 13, 2022
Posted by: Majdd2008
from Mechanicsburg, PA
Expertise:Intermediate
The s10 functioned better at the beginning of its life. This doesn't feel like an upgrade, more like a sidestep. The battery gets way hotter than the s10. The screen isn't as crisp. The battery doesn't last as long as the s10 did when new. The edges of the s22 frustrate my with one handed operation.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 15, 2022
Hi Majdd2008,
Thank you for review of the Samsung Galaxy S22. We appreciate your feedback as we strive to innovate and improve on our designs and functionality. I've attached some links that will help concerning the refresh rate, temperature and battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for review of the Samsung Galaxy S22. We appreciate your feedback as we strive to innovate and improve on our designs and functionality. I've attached some links that will help concerning the refresh rate, temperature and battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on December 13, 2022
Posted by: SamsungForever
from Jersey City, NJ
Expertise:Expert
I bought this phone last month and so far it's been great! The cameras as well as the features on the cameras are superb. The only complaint I might have is that the battery life is a bit short but overall the phone is fast, crisp and I love the Samsung Global Goals.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on December 13, 2022
Posted by: Yazzledazzle
from Newtown, IN
Expertise:Intermediate
Love this phone only thing is the place I live sucks in reception so I never can tell how good the phone calls are. Crystal clear screen, camera is awesome.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US