Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
Bad battery
on December 15, 2022
Posted by: Daiana
from bakersfield, ca
Expertise:Intermediate
After using my s 22 for a couple of months noticed battery draining very fast, i deleted some apps, turn off apps running in the bakcground, trouble shoot, call customer service.
i need to have my phone charging all day. finally i made an appointment to have my phone fix before warranty expired.
i need to have my phone charging all day. finally i made an appointment to have my phone fix before warranty expired.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Daiana,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung comes through!
on December 15, 2022
Posted by: clerkjane
from Minneapolis MN
Expertise:Intermediate
[This review was collected as part of a promotion.] This replaced my S8...wow, what an upgrade! The camera is phenomenal!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed
on December 15, 2022
Posted by: hschris
After 1 month I want not impressed at all. Gained 5g, lost SD card lost manuel headphone installation.
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Hschris,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on December 15, 2022
Posted by: Dyounger
from Oklahoma
Expertise:Expert
[This review was collected as part of a promotion.] Awesome phone, best yet! Great performance, smooth opening system. New features
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Sadly let down.
on December 14, 2022
Posted by: CourtH
from Indiana
Expertise:Intermediate
Got the s22 at the very end of Sept. The screen is already starting to go out and it glitches all the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi CourtH,
Thank you for your review of the Samsung Galaxy S22. At Samsung, we welcome your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. At Samsung, we welcome your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
stream and online purchasing
on December 14, 2022
Posted by: jason
from hawaii
Expertise:Expert
I had s22 for 6 months and it been a awsome expirence on android it runs and battery is great game not much different but phone alone is best smart phone I owend to use for all things
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on December 14, 2022
Posted by: Tbuck
from Elsberry Missouri
Expertise:Expert
I had a s10 active and really liked it . I upgraded to S22+ it's a Awesome phone!!! Camera is amazing,takes great pics
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 14, 2022
Posted by: triciav73
I was a little nervous switching from an iPhone, but decided to try it. It was very easy to learn how to use this phone and I discover new features daily. I love the pro feature on the camera.
Written by a customer while visiting Samsung US