Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
1
First new phone out of box as defective
on December 25, 2022
Posted by: larmo49
from Vicksburg Michigan
Expertise:Intermediate
Bought phone 5 weeks ago and wish i had not the first one out of box they had issues setting up and i questioned if it should be this difficult and such a long process and he said sometimes.
iT WAS DEFECTIVE so after arguing with them and 4 differnt phone calls to ATT they gave me a new one well this one sometimes it will charge all the way and sometimes it will not it depends on its mood i guess, but thinking no way to have 2 bad phones i bought new charger and it makes no difference the S21 i traided in was because after a samsung update it did not always work but it was out of its warranty so they said too bad.
iT WAS DEFECTIVE so after arguing with them and 4 differnt phone calls to ATT they gave me a new one well this one sometimes it will charge all the way and sometimes it will not it depends on its mood i guess, but thinking no way to have 2 bad phones i bought new charger and it makes no difference the S21 i traided in was because after a samsung update it did not always work but it was out of its warranty so they said too bad.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 29, 2022
Larmo49, we appreciate you taking time to provide your feedback to us on your Samsung Galaxy S22. If you haven’t done so already, this device is capable of wireless charging if you are finding it insufficient when plugged in to a power source. You can also double check the settings of your device in regards to power as it might be set to a certain threshold. The Samsung Support Team is always available to help you troubleshoot your device if those are not the case as well. Thank you for being a Samsung customer. –Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on December 23, 2022
Posted by: SernMae
from North Dakota
Expertise:Intermediate
I've been using this new phone now for 4 days. The very first day I used it, after maybe 6 hours I turned music on and it came out playing like I had dropped my phone in a puddle of water, all crackly. This has happened to me several times since then, for no reason. Having a speaker that works is literally the only thing I am very concerned about in a phone. I listen to a lot of music and generally talk on speaker phone. This is a huge disappointment. Also battery life isn't anything like I was hoping it would be.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 29, 2022
Hi SernMae,
We appreciate you taking the time to review the Samsung Galaxy S22. Your assessment is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the battery, and the speakers on your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your assessment is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the battery, and the speakers on your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Very great features! Galaxy fan!
on December 22, 2022
Posted by: Beba
from LA
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this almost one year ago and it's been the greatest purchase ever!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just Right
on December 19, 2022
Posted by: Flat Screens Rule
A few weeks now and all is good. Went from s21 Ultra, as im sick of easy to break curved edge designs and the fact that the screen remains unprotected, even with case. The 22 plus is very fast, and battery life on par with the 21 ultra. Features, speakers, camera, phone connection and use all very good. Im very pleased with this phone so far and will likely hold onto for as long as possible.
Written by a customer while visiting Samsung US
Customer Rating
3
Good camera but bad speaker
on December 19, 2022
Posted by: Santhosh
I bought this phone year ago and everything is fine(camera, battery life), but suddenly often getting bad sound due to creaking speakers . need to restart the phone very often now but for last few weeks creaking sound stays for hours.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 20, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. Your opinion is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with your speakers. Also, since it sounds as if your device is still under warranty, I've linked our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your opinion is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with your speakers. Also, since it sounds as if your device is still under warranty, I've linked our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful experience!
on December 19, 2022
Posted by: Anorak64
from Seattle, WA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this as my first Samsung phone (and flagship) and it didn't disappoint! Display is vibrant and amazing, responsiveness is neat and cameras are excellent for most situations. So happy with all the added customizations Samsung's One UI adds on top!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone except battery!
on December 18, 2022
Posted by: AdityaM
from NY
[This review was collected as part of a promotion.] Have been using this for a month! Phone is snappy, great display anything and everything you expect from a top end phone. Love the compactness of the phone...but the battery life is disappointing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
on December 18, 2022
Posted by: Tare625
from Virginia Beach
Expertise:Beginner
Great phone love to up grade new .rate this a 10 ...
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US