Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
3
Don't care for it. Would rather have my older S9
on January 4, 2023
Posted by: Casepied
Expertise:Intermediate
I miss my S9. I can no longer use my speakers that are not Bluetooth. No added storage for pictures with a San disk. No blue light filter. You would think a product would get better not worse with less features.
Features
1
Performance
4
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Casepied,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is welcomed as we continue leading the charge on innovation. I've attached a link to a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. Also below are some videos from our YouTube channel that highlight a few features from your new device. Please feel free to reach out to Samsung Support, for any further assistance you might need. Thank you for being a valued customer. -Bethany
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is welcomed as we continue leading the charge on innovation. I've attached a link to a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. Also below are some videos from our YouTube channel that highlight a few features from your new device. Please feel free to reach out to Samsung Support, for any further assistance you might need. Thank you for being a valued customer. -Bethany
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Don't do it. Battery life is bad
on January 4, 2023
Posted by: Wishihadnt
from Alabama
Expertise:Intermediate
Battery life is terrible... too small.. liked my other Samsung much better
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. Your critiques is important to us as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your critiques is important to us as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Eh... not a fan
on January 3, 2023
Posted by: Ashley
from Buffalo Ny
Expertise:Intermediate
Bought 6 weeks ago. I personally hate that the buttons are all on the right side of the phone. I'm sure it's great for left handed people but I find taking a screen shot very difficult as you have to push the lower 2 buttons together. The battery life is not great. Phone lasts about as long as my S10+ that was 3 years old. Overall I am not impressed and may possibly switch from this phone as soon as I can. Kinda sad because I've been a Samsung user for many many years.
Features
4
Performance
5
Design
1
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Ashley,
Thank you for your review of the Samsung Galaxy S22. We appreciate your thoughts as we continue to bring our consumers the best in design and functionality. I’ve attached a link that explains multiple ways you're able to take screenshots, such as via palm swipe, button combinations, S Pen, Bixby and more. Also, some links to help elongate the battery life of your device. Please feel free to reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your thoughts as we continue to bring our consumers the best in design and functionality. I’ve attached a link that explains multiple ways you're able to take screenshots, such as via palm swipe, button combinations, S Pen, Bixby and more. Also, some links to help elongate the battery life of your device. Please feel free to reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks
on January 3, 2023
Posted by: Mercy18
from Iowa
Expertise:Intermediate
I have had mine 3 months went threw 3 services thinking it was them I think it is the phone .
Battery sucks . Now after 3 or 4 months won't charge
Battery sucks . Now after 3 or 4 months won't charge
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 9, 2023
Hi Mercy18,
Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the battery life, as well as with your device not charging. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the battery life, as well as with your device not charging. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
No complaints!
on January 2, 2023
Posted by: Pat G
from Phoenix, AZ
Expertise:Intermediate
After 2 months, I'm ready to write a review. I'm so happy with this phone. The calls sound clear. The pictures are crisp, even at night. My music and videos sound good. I have no complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unreliable
on December 31, 2022
Posted by: kdawn
from Atlanta, GA
Expertise:Expert
I freaking love this camera!
But, the data service is unreliable. I've had THREE S22's now and they all have the same issues.
Overheats
Text don't come in or go out, randomly.
Phone calls don't come in randomly.
I have no idea how many people I've missed communicating with and this is my personal business line.
But, the data service is unreliable. I've had THREE S22's now and they all have the same issues.
Overheats
Text don't come in or go out, randomly.
Phone calls don't come in randomly.
I have no idea how many people I've missed communicating with and this is my personal business line.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Kdawn,
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the temperature of your device, as well as the missed texts and calls. Please feel free to reach out to Samsung Support, for any further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the temperature of your device, as well as the missed texts and calls. Please feel free to reach out to Samsung Support, for any further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera freatures.
on December 31, 2022
Posted by: Jason
from Plymouth NH, 03264
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had my phone now for a while and I must say it is pretty good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Solid phone with some flaws. Get the S22+ instead.
on December 30, 2022
Posted by: javery1201
I got this phone over a week ago and overall, I like it. I haven't had a Samsung phone since the S3 so it's taken me some time to get used to it. One thing I really enjoy coming from the iPhone 13 pro max is the screen size, it's very easy for me to handle with one hand. The camera is great, and I like the customization of the phone.
The only two problems I have with this phone is the battery and streaming music over bluetooth while on wi-fi. The battery dies way too quick for me and I would consider myself a light to average user. When I stream music over wi-fi via bluetooth the music skips to the point where it's annoying. I am able to get it to stop skipping by turning wi-fi off so it's not too bad.
Overall, the s22 is a decent phone. However, I would spring for the S22+ for the increased battery life.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, January 4, 2023
Hi Javery1201,
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. We are glad you're enjoying the screen size of your device! I've attached some links that should be help with its battery life. Please reach out to Samsung Support, also below, for assistance with your music skipping and for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. We are glad you're enjoying the screen size of your device! I've attached some links that should be help with its battery life. Please reach out to Samsung Support, also below, for assistance with your music skipping and for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US