Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
Wonderful Upgrade
on January 10, 2023
Posted by: Brfeyecare
from Raleigh NC
What a wonderful upgrade! I had been using an S3 for about 6 years and all the new features are amazing.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Really disappointed!
on January 10, 2023
Posted by: Julies
from Charleston SC
Expertise:Expert
Bought 2 weeks ago problems already: battery over heating occasionally; unwanted text delete options screen popped up and froze on phone; when typing (text/email) frequently reverts to that Ap home screen.
Really disappointed! 5 software updates have been accepted since purchase. Anticipate having to replace.
Really disappointed! 5 software updates have been accepted since purchase. Anticipate having to replace.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 11, 2023
Hi Julies,
Thank you for your feedback on the Samsung Galaxy S22. Your opinion is welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the temperature of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. Your opinion is welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the temperature of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
disappointed
on January 10, 2023
Posted by: chefVa13
from Virginia
Expertise:Expert
I've had it for two weeks now and not a fan. Disappointed! I've owned 3 other galaxies in the past just upgraded from s20+ this one is a step backwards. Love the camera! No problem with that. My issue will echo other reviewers horrible battery and terrible sound. Not only is the max volume too low but it's tinny sounding. When you listen to music or videos they sound awful like they were all recorded in a tin can. This might be my last Samsung.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi ChefVa13,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be helpful concerning the battery and audio of your device. Please reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be helpful concerning the battery and audio of your device. Please reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Too many problems too list.
on January 10, 2023
Posted by: Butch
from Eatonville, Wa.
Expertise:Intermediate
Since day one of purchasing this cell phone, I have had nothing but problems with it. I truly regret getting the S22 Galaxy
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 13, 2023
Hi Butch,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we strive to innovate and improve on our product design and functionality. As your device is still under warranty, I've linked our warranty department below. Please reach out to them and or Samsung Support for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we strive to innovate and improve on our product design and functionality. As your device is still under warranty, I've linked our warranty department below. Please reach out to them and or Samsung Support for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy at all
on January 9, 2023
Posted by: Unhappy camper
from Tennessee
Expertise:Expert
I am not happy with my NEW S22 because of it's battery life. It is horrible. The camera is not as good as I was told either. I am very unhappy. I still have to deal with this for 2 whole years.
People also complain that I have an echo when we talk. I am so, so unhappy with the performance of my New S 22.
People also complain that I have an echo when we talk. I am so, so unhappy with the performance of my New S 22.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hello,
Thank you for your review of the Samsung Galaxy S22. We welcome your feedback as we strive to bring our consumers the best in product design and functionality. .'ve attached some links that should help elongate the battery life of your device. Also, some videos from our YouTube channel that highlight a few features of your camera. Please feel free to reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We welcome your feedback as we strive to bring our consumers the best in product design and functionality. .'ve attached some links that should help elongate the battery life of your device. Also, some videos from our YouTube channel that highlight a few features of your camera. Please feel free to reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is so bad
on January 9, 2023
Posted by: Koshekapoya
from Brooklyn
Expertise:Expert
The phone is good but it is useless since the battery life is so bad it must be at least triple the time as now it's really unacceptable and it must be changes
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Koshekapoya,
Thank you for your review of the Samsung Galaxy S22. Your feedback is welcomed as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your feedback is welcomed as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on January 8, 2023
Posted by: Kalo
Had about a month now after owning and loving an S7 Active. Soooo much faster, long battery life and generally easy to use. Hope I will continue to love for many years to come!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features 👏
on January 4, 2023
Posted by: Anonymous
I bought Galaxy s22+ two weeks ago and I glad to say that, it's a wonderful phone to have.
Written by a customer while visiting Samsung US