Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product.
(
176 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
5
The Galaxy continues
on February 1, 2023
Posted by: Anonymous
from Nashville, Tennessee
Expertise:Expert
I have carried Samsung smartphone devices for years. The S22 is a welcome new addition to my galaxy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy This Phone
on February 1, 2023
Posted by: Phone Junkie
DO NOT BUY. PIECE OF JUNK! VOICE MAILS HAVE TO BE DOWLOADED EVERY TIME. OURGOING PHONE CALLS KEEP RINGING AFTER CALL ENDED. BATTERY IS LITERAL GARBAGE.
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be helpful concerning the battery life of your device. Please reach out to Samsung Support, also below, for assistance with your voicemail and calls continuing to ring. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of Money
on January 31, 2023
Posted by: Vich
from San Diego
Expertise:Intermediate
Battery drains like crazy and need charger all times.
Useless phone would not recommend to enemy if any
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Vich,
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, we value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, we value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung 22
on January 30, 2023
Posted by: Jenny
I have had nothing but problems since I bought this phone second day it says I have a virus and I couldn't get help.
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Jenny,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelmed
on January 27, 2023
Posted by: KevinInPC
from Columbus, OH
Expertise:Expert
I'm in the probationary period with a first time Samsung product, and with more use I'm getting more convinced to return it and get another brand:
- 4 system updates within 24 hours of receipt
- I set up biometrics at the start, and after the 4th system update, I had to set it up again as it wouldn't recognize the fingerprints. I hope is this isn't a continual annoyance.
- UGLY HOME SCREEN and Samsung expects the solution is get a 3rd party app that give wide storage access to fix what other manufactures do out of the box! I know what the apps are on my home screen. I don't need the names underneath cluttering the screen, and it's unreasonable that Samsung relies on extended app suppliers to fix what should be in Settings.
- the Samsung keyboard is too tall and takes unnecessary space.
- I turned on aggressive spam blocking and am receiving more spam calls than the prior phone. Apparently, I didn't know how good I had it.
- Samsung spams. I avoid apps that pop up adds to buy, why does Samsung think they need to?
- It's been less than a day and I miss my flashlight gesture. Yes, I can get a 3rd party app to do it, but why isn't this built in? Just one more app to add to get on par with more adds :(
- So far the phone is fast, but other manufactures are too.
- 4 system updates within 24 hours of receipt
- I set up biometrics at the start, and after the 4th system update, I had to set it up again as it wouldn't recognize the fingerprints. I hope is this isn't a continual annoyance.
- UGLY HOME SCREEN and Samsung expects the solution is get a 3rd party app that give wide storage access to fix what other manufactures do out of the box! I know what the apps are on my home screen. I don't need the names underneath cluttering the screen, and it's unreasonable that Samsung relies on extended app suppliers to fix what should be in Settings.
- the Samsung keyboard is too tall and takes unnecessary space.
- I turned on aggressive spam blocking and am receiving more spam calls than the prior phone. Apparently, I didn't know how good I had it.
- Samsung spams. I avoid apps that pop up adds to buy, why does Samsung think they need to?
- It's been less than a day and I miss my flashlight gesture. Yes, I can get a 3rd party app to do it, but why isn't this built in? Just one more app to add to get on par with more adds :(
- So far the phone is fast, but other manufactures are too.
All the above is in less than 14 hours and I was asleep 8 of those. Perhaps the underlying hardware is top notch, but the user interface is behind the competition.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi KevinInPC,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in design and functionality. I've attached a link to Samsung Support, please reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in design and functionality. I've attached a link to Samsung Support, please reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a good phone
on January 26, 2023
Posted by: Ian P
from Spring Hill, FL
I have had the Galaxy S22+ for about 3 weeks now and so far I like most of what the phone has to offer. The screen is crystal clear, it is really fast, and I am just learning how to use some of the features such as split screen which is really cool. Despite what many have said the battery life has been really good. I watch a lot of YouTube and other videos and I have battery left at the end of the day!
There are 2 items that I have found so far that denote the reduction of 1 star from the review, those are the finger print unlock function and the bottom speaker. To put it politely, the finger print scanner is just terrible, rarely ever works. I have deleted my finger print and performed the process again, turned up the increased touchscreen sensitivity, and still works terribly. This is very disappointing as I use that function on most all apps that require security. I previously had a Pixel 3xl, which is a 4 year old phone, and that fingerprint scanner worked flawlessly which makes this that much more disappointing.
Concerning the speaker, the bottom speaker will randomly sound like the speaker is blown. From my opinion it appears to be a software issue as you can restart the phone and the speaker works perfectly again. From some research I have done this has been an issue since the phone was originally released in 2022. I would think that Samsung would have been able to create a patch for this by now.
Overall I am so far satisfied with the phone and would recommend it if you are willing to deal with the few downfalls of the phone.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
An overall great device
on January 26, 2023
Posted by: Kitsune_Z
from West Lafayette, IN
Expertise:Intermediate
I bought this device a year ago. I love the squared design aspect of the S22. The sharp edges of the camera bump may cause some uncomfortable if holding the phone in a certain way. I didn't use the phone excessively. Therefore, the battery life is still good even after a year of usage (for an average of 3-4 hours of screen-on-time per day). The system algorithm is still showing me more than 22 hours of usage with a full charge. The camera and the processing power are more than enough for daily use, but one can definitely feel the heat after half-hour of the video calls. Overall is a decent purchase for me with all the extra credits and trade-in values.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
on January 26, 2023
Posted by: Conny
from Saint James, NY
I bought my new cellphone almost a month ago. I'm very pleased with this purchase.
Written by a customer while visiting Samsung US