Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Average customer rating
4 out of 5
4
(1,285 Reviews)
Open Ratings Snapshot
Rating breakdown 1,285 reviews
5 Stars
668
4 Stars
292
3 Stars
120
2 Stars
97
1 Star
108
50%of customers recommend this product. 
(
176 out of 351
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Phantom Black
Customer Rating
2 out of 5
2
I want my old phone back!
on February 10, 2023
Posted by: Wantmyphone
from OK
I have had this phone a month and I hate it. Every thing is different from my last samsung galaxy phone. It is far too small.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. The Samsung Galaxy S22+ and S22 Ultra both have bigger screens if you are wanting a larger display. Below I have linked Samsung Support. Please reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S22 Altitude pressure issues, causing crackly spkr
on February 10, 2023
Posted by: Pilot1
I purchased 2 of these, phone takes great pictures, size of phone is good, BUT the PROBLEM I have encountered is: when phone goes from high altitude to low altitude, it has crackly, distorted speaker sound, can not hear the caller. This issue is well documented on their own "Samsung Community Forum" site. Don't understand why they have not recalled all of these phones for repair! The temporary fix is to remove the sim card tray, to release the pressure inside phone, then replace the sim tray. A lot of videos on youtube about this exact issue. I would not purchase this phone!!!
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Pilot1... Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support below, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
on February 9, 2023
Posted by: Cowboy
Not pleased. They called it an upgrade but when I got it home I found I have absolutely no signal. All other phones I had would have signal. Now I can't even text from home. Away from home it does good.
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hi Cowboy... Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a couple articles that should help with the signal of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany

Messages on Samsung phone are slow, do not send, or cannot be received
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Got a lemon!
on February 8, 2023
Posted by: Doogie
All of our previous Samsung phones have been great! It is going on three months and the S22 has not worked to date. It is on its second trip back to the manufacturer. Hope it is replaced with a different phone!
Response from Samsung USBy Bethany, Social Commerce, February 9, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22
We value all feedback as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support

Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bad design
on February 8, 2023
Posted by: lumpy
got this two weeks ago, it has no port to plug in my headphones. very bad situation
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. We value your thoughts as we continue to lead the charge on innovation. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please reach out to Samsung Support, also below, if you need any assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery stinks
on February 7, 2023
Posted by: Joanie
from New York
Expertise:Intermediate
Battery life is not long lasting. They need to fix the battery problem
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hi Joanie... Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be useful concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support

Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
upgrade
on February 7, 2023
Posted by: Xman23
from Tallahassee,FL
Expertise:Expert
Got this a month ago. I love the size and the features of this phone. I see where people say the battery life is not great. I totally disagree. The battery life is exceptional. The camera is great and this phone is a great value. It feels great in my hand is easy to use!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
GS8 was better
on February 7, 2023
Posted by: Brian
I don't think this G22 is anywhere near as good as my GS8 was. The touch screen is not as accurate or sensitive. I would rather have my old phone back.
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hi Brian... Thank you for your feedback on the Samsung Galaxy S22. We value your input as we continue leading the charge on innovation. I've attached a link that should help concerning the touchscreen of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany

Touchscreen issues on a Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
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