Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB (Unlocked) - Cream
Average customer rating
4.8
(3,221 Reviews)
Rating breakdown 3,221 reviews
5 Stars
2,650
4 Stars
470
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB (Unlocked) - Cream
Customer Rating
5
This product has an amazing camera
on November 6, 2023
Posted by: love4dogs
[This review was collected as part of a promotion.] I use my Samsung device to take pictures and get on social media.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best smartphones I've ever used.
on November 6, 2023
Posted by: SpoonyAardvark
[This review was collected as part of a promotion.] I have a history of using phone for VERY short periods of time and trading/returning/selling them to get the next big thing.
I don't feel that way with the S23+. It ticks all my boxes: it's fast and responsive, it has a great camera, it doesn't get too hot, and it's got excellent battery life (with wireless charging).
I even prefer it to the S23 Ultra, which I also used. The feel of the phone is much nicer and the size is legitimately perfect for me. Plus, rounded edges are more comfortable.
The S23+ does everything I need it to do, and more, all without missing a beat. I game on it, take pictures, do work, and surf the Internet. There's nothing that it struggles with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless control and access to different features.
on November 6, 2023
Posted by: Savage1111
[This review was collected as part of a promotion.] Long time Samsung mobile device user, and the S23+ is one of my favorites.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S23+
on November 6, 2023
Posted by: CameraSnap
[This review was collected as part of a promotion.] I absolutely love this phone. The camera is by far the best with all of the different things you could change on it and the picture quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is an excellent feature packed smartphone!
on November 6, 2023
Posted by: Loves2drinkCoffee
[This review was collected as part of a promotion.] I use it as my camera and my music player to listen to music and take lots of pictures!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S23+
on October 26, 2023
Posted by: Amni
from Honolulu, HI
Expertise:Expert
Upgraded beginning of year from S23 to S23+ and couldn't be happier. Incredible camera, long battery life, great display, size and material constructions, system is super responsive and love the colors of the phone. My favorite for now.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on October 25, 2023
Posted by: Diane
from Illinois
Expertise:Intermediate
Samsung has definitely dropped in quality. This phone has issues. Very jerky screen. Flashes intermittently. Screen went white earlier and would not go back , none of clicks worked. I had to turn phone off and back on to get screen to refresh away from completely white. Not happy with this purchase.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 26, 2023
Aloha Diane,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Take a look at the article that I have linked below for you titled, "Galaxy phone or tablet's screen is frozen or responds too slowly" for some helpful troubleshooting steps that you can take to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Take a look at the article that I have linked below for you titled, "Galaxy phone or tablet's screen is frozen or responds too slowly" for some helpful troubleshooting steps that you can take to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Written by a customer while visiting Samsung US
Customer Rating
2
Regret trading my old Samsung for this one
on October 25, 2023
Posted by: TashaCat
Expertise:Intermediate
I traded in my old Samsung back in June and have continually regretted it. I've had Samsung for years and have loved every one of them until now. The fact that you have to hold down two buttons to turn off or restart your phone is frustrating. I've yet to be able to do it the first time and on average, it probably takes me 6 attempts before I get the restart option. Unfortunately, I also find that I have to restart it almost daily in order for a basic app to actually open (example, my Dunkin Donut app). To me that seems rather extensive. Call connectivity audio breaks up often. Fortunately I have a land line still that I can use when I'm in the house. I have never had any of these issues with my other Samsung phones so to me that means it's the phone. If I could, I would be eating the cost and finding another phone.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 26, 2023
Howdy TashaCat,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To turn the device off, press and hold the Side and Volume down keys at the same time, and tap Power off. Confirm when prompted. Press and hold the Side key to turn the device on. For your convenience, I have included a link below that contains a copy of your device's user manual as well as the Samsung YouTube channel to help you become better acquainted with your Galaxy S23+. If you were not yet aware, we offer our customers informative videos on our YouTube channel that are specific to their devices. Currently, we have 26 videos that are dedicated to the Galaxy S23 Series so be sure to check those out when you have some free time out of your busy schedule. Do you recall updating the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you haven't done so already, please make sure to update that software to the most current version as soon as you can to ensure that everything is in proper order, linked below. If after reviewing the resources provided and updating your software, you find yourself in need of additional assistance or have any questions for us, please do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To turn the device off, press and hold the Side and Volume down keys at the same time, and tap Power off. Confirm when prompted. Press and hold the Side key to turn the device on. For your convenience, I have included a link below that contains a copy of your device's user manual as well as the Samsung YouTube channel to help you become better acquainted with your Galaxy S23+. If you were not yet aware, we offer our customers informative videos on our YouTube channel that are specific to their devices. Currently, we have 26 videos that are dedicated to the Galaxy S23 Series so be sure to check those out when you have some free time out of your busy schedule. Do you recall updating the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you haven't done so already, please make sure to update that software to the most current version as soon as you can to ensure that everything is in proper order, linked below. If after reviewing the resources provided and updating your software, you find yourself in need of additional assistance or have any questions for us, please do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US