Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Fragile screen
on August 1, 2022
Posted by: Yaser
from Louis
Expertise:Expert
slipped into the ground inside the car while driving, the screen is split in half! intentionally poor design or fragile screen.
I had the note20 ultra before it and was more reliable, no noticeable performance difference
I had the note20 ultra before it and was more reliable, no noticeable performance difference
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Yaser,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I’ve attached a link to Samsung Repair Services. Often times they are able to accommodate at-home or walk-in services for your convenience. Also below is the link to Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I’ve attached a link to Samsung Repair Services. Often times they are able to accommodate at-home or walk-in services for your convenience. Also below is the link to Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Android of All Time!
on August 1, 2022
Posted by: JKTheBest_07
from Karachi
Expertise:Expert
This phones performance blew me away and the cameras are the best of the best!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Relieved..I love it.
on July 31, 2022
Posted by: Phonedropper
from Clearwater
Expertise:Intermediate
Honestly I got super worried reading reviews after my husband told me he swapped my s20+ with s22ultra ..it came and it sat in the box for days but I've been using it now for a couple weeks and it's so much better...battery lasts me all day and I use my phone alot music games GPS photos. Camera is far superior and it's nice to have a stylus back. I got 256gb cuz I like to keep a lot of junk on my phone and no SD card is a set back. I've been a samsung user for about 10 years my husband likes to have the latest phones he swapped from the iPhone 13pro (tried iPhone for a year and hated it) and he is much happier being back with samsung too. Iphone does take a better photo though.
But more than anything. I'm a phone dropper (also a phone misplacer)..every samsung I've had ive shattered or cracked the screen. I have the samsung flip cover on this s22 nothing special and I dropped it FOUR times today onto pavement and shockingly it's still entirely intact. Getting an otterbox though not taking any more chances.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone works great just don't like how
on July 30, 2022
Posted by: ChristianB251
from Mobile Alabama
I just recently got this phone while it works great I don't like how all my notifications are the same when I transferred everything from note 20. For example my texts and Facebook notifications are now the same and I no longer can tell them apart. Very aggravated with that because work message come through texts and everything else doesn't need to be the same
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 1, 2022
Hi ChristianB251,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all reviews as it helps us remain fresh and innovative with our product designs and functionality. I've attached a link to Samsung Support, please feel free to reach for support concerning your notifications. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all reviews as it helps us remain fresh and innovative with our product designs and functionality. I've attached a link to Samsung Support, please feel free to reach for support concerning your notifications. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S22 Ultra
on July 29, 2022
Posted by: Ruthann877
from Glenallen, mo
I received my phone a month ago. I am absolutely in love with this phone.
All my pictures come out very vibrant. Phone is working perfectly.
All my pictures come out very vibrant. Phone is working perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best!
on July 29, 2022
Posted by: Abdel
from Dallas, TX
Expertise:Intermediate
I've had this phone for a few weeks, and I'm loving it.
It's the best phone I've ever owned!
It's the best phone I've ever owned!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I want my Note10+ back
on July 29, 2022
Posted by: Bryan
from Omaha, NE
Expertise:Intermediate
I have had this phone now several months. I switched from a Note10+ (aura glow). I miss my old phone. I have not really noticed a performance boost. Minimal at best. I miss the SD card expansion ability. I also didn't see a real improvement in the S pen as advertised. I use the S pen extensively in my profession, and in some cases I have noticed it seems to be less accurate. I have also experienced a lot of wi-fi issues on the S22 Ultra in my home. It disconnects a lot and has trouble streaming consistently. I have no issues with my laptop or desktop computers (wirelessly connected also), so I don't think my wi-fi is the culprit. Also, troubleshooting the wi-fi reveals no issues as well. I don't really find the cameras to be that great either. The zoom capability is impressive, but good luck holding the phone still enough to get a shot unless you keep some sort of phone stand or gimbal on you. Taking a normal picture looks good. If you try to adjust or crop the photo, detail gets lost, especially if you zoom in. I will say that the fingerprint reader is a lot better. Much higher rate of unlock on the first attempt, so that is good. The screen is of course gorgeous as is normal on a Sammy, so I love that. The screen glass does not hold up well to very small micro scratches from fabric (i.e., my pocket). I recommend a screen protector of some type that suits your needs. However, I have found that screen protectors interfere with the accuracy and usability of the S pen, so I opt not to put one on. I use the S pen all the time, so I'm also wondering it that could have a slight scratching effect on the glass over extended use. Bear in mind that a majority of this review is against my experience with the Note10+ (over two years of usage). Overall, the S22 Ultra is a solid phone and I enjoy using it. If you have never used a Samsung phone before, this phone will probably blow you away. So I definitely recommend it in that case. But given the choice again, I would have stuck with my Note10+ a bit longer.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Bryan,
We appreciate you taking the time to review Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain vigilant in bringing our consumers the best in product design and functionality. We’re thrilled you love the screen and the zoom capability! I’ve attached a link that should be of use regarding the connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain vigilant in bringing our consumers the best in product design and functionality. We’re thrilled you love the screen and the zoom capability! I’ve attached a link that should be of use regarding the connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
100% recommend
on July 29, 2022
Posted by: Christen
from Kentucky
Expertise:Expert
This phone has amazing photo quality and the features listed about it are all 100% right about how great the product really is
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US