Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Wha a huge disappointmen in every aspect
on August 10, 2022
Posted by: Lesuth
from Maryland
Expertise:Expert
It has never been so hard to take a shot the auto focus is a mess, worse face recognition ever, for heavy gamers this cellphone overheat way too much and the display sensitivity is below average, even with great connectivity to any internet most of the heavy games like call of duty will lag from time to time making it really annoying I can keep going with my review way more but this is enough for never ever try a Samsung cellphone again is not worth half of the price
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hi Lesuth,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on August 8, 2022
Posted by: Gokhan Colak
from Columbus Ohio
Expertise:Expert
I bought this almost a month ago and i am VERY disappointed with the battery life since it is not even taking a full day to drain it. I have upgraded from S20 Ultra and I regret my decision since that phone sometimes was taking me 2 days to drain battery eith normal use. I dont play games or use social media. They really need significant update for the battery life. I always have been a Samsung user and would like to stay as is if necessary updates are pushed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features! Amazing Phone but poor battery
on August 8, 2022
Posted by: Bellarosecarter
from Belmont NC
Expertise:Beginner
I just switched from the IPhone 12 Pro Max to the Samsung Galaxy S22+ Ultra. It's a great phone! I actually like it better than old IPhone. My only complaint is that the battery life drains very quickly. Other than that it's an amazing phone with a lot of features. I especially love the SPen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 6, 2022
Posted by: peel215
from South Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the best device I've used in years. Best phone camera also
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Photography powerhouse
on August 6, 2022
Posted by: PolyStoly
Expertise:Expert
[This review was collected as part of a promotion.] Got it second one for my wife , love thos phone especially for photos. If you photographer must have , pro mode and Expert Raw amazing features samsung did a great job giving pro users to take full control of the camera.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 6, 2022
Posted by: Mystic
from Havre, MT
[This review was collected as part of a promotion.] Everything good on this phone, smooth and nice experience 5/5
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No headphone jack.
on August 3, 2022
Posted by: BuyersRemorse
Expertise:Intermediate
Why would they remove the headphone jack? What a terrible design. Now I just have to buy a headphone jack adapter because I don't know what kind of soft, predicable life the folks at Samsung have but bluetooth headphones aren't viable for me. I regret buying this phone. I'm going to try and take it back and find a brand with a headphone jack.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 8, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All feedback is valuable as we strive to give our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need further assistance, please reach out to Samsung Support attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need further assistance, please reach out to Samsung Support attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Note...Period!
on August 3, 2022
Posted by: PunyAdvocate
from Winchester, California
Expertise:Intermediate
I have used this and in 6 months id say it is far the best Samsung Galaxy note ive used.The cameras were great both pictures and videos, The software updates were on point , Its an ALL DAY battery, as my Day in the Life experience, it can last after the day I got home from work. I have dropped this phone twice with no case and I must say no damage nor no cracked screen on this phone. Now thats DURABILITY! Its a daily driver for me for 6 months. So if you want to purchase this phone, go for the Snapdragon version. This chip is excellent!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US