Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Back is REALLY slippery
on September 17, 2022
Posted by: Deez
Expertise:Intermediate
I've had this phone since the day out came out. If you're not a phone case person like me you'll have to suffer from how slippery the back of this phone is. My solution was to put a screen protector on the back. This is really the only complaint I have about the phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Bethany, Social Commerce, September 19, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. - Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. - Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, no SD
on September 16, 2022
Posted by: Toven
from Newark, Ohio
Expertise:Expert
I bought this a few months ago and I mostly love it.
As someone who creates social media content, I absolutely cannot stand that it doesn't have a micro SD card slot and I have to either pay for cloud storage or spend a ton of time dumping all of the files onto a PC or backup hard drive.
As someone who creates social media content, I absolutely cannot stand that it doesn't have a micro SD card slot and I have to either pay for cloud storage or spend a ton of time dumping all of the files onto a PC or backup hard drive.
Samsung, please add micro sd slots back to your phones, this is horrible for those of us that use our phones to create content.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera
on September 14, 2022
Posted by: Doodle
from Washington
Blurry photos, no sports mode. I use my camera more than any other feature on my phone. pictures are often of sports/children and car races. My S9 took much better pics. Samsung dropped the ball on this one.
I'm extremely dissatisfied with this phone.
I'm extremely dissatisfied with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hi Doodle,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
1
Screen glass is too weak only last a week.
on September 12, 2022
Posted by: Norvis29
from Michigan
Expertise:Expert
Screen glass is too weak only last a week. 400 repair.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 14, 2022
Hi Norvis,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device should still be under warranty, so I’ve attached the link to the warranty department below. Please reach out to them for assistance with your screen repair. I’ve also attached the link to a screen protector and cases for your device that you can choose from. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device should still be under warranty, so I’ve attached the link to the warranty department below. Please reach out to them for assistance with your screen repair. I’ve also attached the link to a screen protector and cases for your device that you can choose from. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Really good phone!
on September 12, 2022
Posted by: Hannahrose
from Hillsboro, OR
Expertise:Intermediate
I mean, first off, I had an A52 5g.. While that phone is "OK" it wasn't great.. I had many issues, phone calls especially (speaker phone wouldn't work sometimes, people couldn't understand me when using it, then sometimes I would have audio quality problems as well and this phone was only a year old.) So I FINALLY was able to afford a much higher quality phone and I am incredibly impressed. It does suck that it doesn't have expandable storage & it does not come with an adapter plug but even with those things missing - its generally a much better phone for me personally then what I've had many times before. It was worth every penny! ONLY other thing I'd say that is a bit frustrating is finding the right screen protector.. which with a curved screen (this is my first smartphone in this style) seems to be pretty difficult. But if you've had lower end phones most or all of your life, this phone is a huge step.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 5, 2022
Posted by: Apple to Samsung
from Kentucky
Expertise:Beginner
I have been an apple person since the iPhone 4. This was a huge decision for me. What stole my heart was the camera. I love most everything about this phone. Not big on Microsoft but I was tired of the big iPhone getting so heavy so I decided to switch. So far I do not regret it at all. I love that there are things u can do on it that u can't on iPhone. That's the android part. But over all I am in love with the phone. It's a pretty big difference but I am very happy. The pic below I took on this phone. CANT DO THAT WITH AN APPLE. I have tried android before but was using the lower end phones, I would hate it so I would go back. Get u a hig end phone and u won't go back. Even got my best friend to switch to the ultra 22, we are huge camera people.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
An ok upgrade.
on September 3, 2022
Posted by: Diosbel
from Los Angeles, CA
Expertise:Intermediate
Bought this phone on August, not because I wanted it but becase my phone got stolen. I had a note 10+ and i was happy with it. If you have a note 10+ or s10+ or above... Save your money, they just did a few upgrades that are not worth paying the money. Save your money. The phone feel a little heavy on the hand. It does heats up. The camera is probably a little better but not much of a diferent (this is if you take regular pics like me). This phone is like having the galaxy s21 but w/out the plastic arround the back cameras.
It is dum that Samsung wants to upgrade the phone and the only difference is a few aspects, they change the pen to the left (annoying) and the power and volume buttons to right (blah).
I wish LG would have put more RAM and memory to their phones, wouldn't mind paying more, because i kind of like their LG Velvet and what to say about the LG Wing...
It is dum that Samsung wants to upgrade the phone and the only difference is a few aspects, they change the pen to the left (annoying) and the power and volume buttons to right (blah).
I wish LG would have put more RAM and memory to their phones, wouldn't mind paying more, because i kind of like their LG Velvet and what to say about the LG Wing...
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just Wow! Then again I replaced a much older phone
on September 2, 2022
Posted by: JGinNJ
from New Jersey
Expertise:Intermediate
The Good: Don't know where to start. The screen, the pen, the quality and loudness of sound, the battery life. the response.
The Bad: My house is marginal for cell signal and absolutely no improvement with this phone over my seven year old previous phone. So lots of dropped calls at home. The "automatic switching" to WiFi doesn't seem to work properly - it did at the start but fumbling around with a tech support person with various resets of networks seemed to have caused it to stop - even though the options are clearly chosen correctly.
Be prepared to spend a lot of time going through the countless options to get the phone working as you wish. I am a minimalist, my idea of wallpaper is a black screen. Lots of apps that I probably would like to remove, features that I am unsure about - there is a limit to how much time one devotes to this task.
Recommendations? I don't know if I am the only one who thinks this, but I have a black phone and old eyes. Spotting and feeling the two switches on the camera body and the switch on the S-pen are near impossible. If I have a black phone, how difficult would it be to make the buttons gray, or a colorful burgundy. Does everyone else really find it easy to use the small black button on the skinny black S-pen?
I have the 1TB version, very expensive, but I am very happy with the purchase.
The Bad: My house is marginal for cell signal and absolutely no improvement with this phone over my seven year old previous phone. So lots of dropped calls at home. The "automatic switching" to WiFi doesn't seem to work properly - it did at the start but fumbling around with a tech support person with various resets of networks seemed to have caused it to stop - even though the options are clearly chosen correctly.
Be prepared to spend a lot of time going through the countless options to get the phone working as you wish. I am a minimalist, my idea of wallpaper is a black screen. Lots of apps that I probably would like to remove, features that I am unsure about - there is a limit to how much time one devotes to this task.
Recommendations? I don't know if I am the only one who thinks this, but I have a black phone and old eyes. Spotting and feeling the two switches on the camera body and the switch on the S-pen are near impossible. If I have a black phone, how difficult would it be to make the buttons gray, or a colorful burgundy. Does everyone else really find it easy to use the small black button on the skinny black S-pen?
I have the 1TB version, very expensive, but I am very happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US