Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Superb Device
on September 30, 2022
Posted by: law432012
from Tulsa OK
Expertise:Intermediate
[This review was collected as part of a promotion.] Amazing phone, beautiful display, superior performance, packed with loads of new features. Camera is robust, and professional standards. Build is solid! I have zero complaints this phone is the number one phone of all flagship devices PERIOD!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there.
on September 29, 2022
Posted by: Cody
from Kenosha, WI
Expertise:Expert
[This review was collected as part of a promotion.] I've had the S22 Ultra for around 6 months now, and can comfortably say this is my favorite hpone ever.
Any feature you need or want, it's there, the camera is just outstanding, especially the 100x zoom. You'll use it alot more than you'd think.
I've never had any lag, stutter, or glitch with Android 12 or OneUI 4.1, it just works and runs flawlessly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on September 29, 2022
Posted by: Ceeedubs
Expertise:Intermediate
I have been a loyal Samsung owner for many years. I've always been so happy with my phone. My family always tries to convince me to swith to an Iphone and I've never considered it. I purchased the Galaxy S22 Ultra when it first came out and I have had nothing but problems with it. The screen freezes, the biometrics often fail to work, and it constantly says my passcode is wrong and won't let me log into my phone. The newest issue I have is that my text messages are not coming through. When I realized that I haven't recieved any texts for a while, I restart my phone and then all the texts I've missed start coming through. This is making me seriously consider abandoning Samsung. I am extremely frustrated with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Ceeedubs,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on our product designs and functionality. I've attached some links that will be of use concerning your device freezing, not receiving texts and the biometrics. If you need any further assistance, please reach out to our warranty department or Samsung Support, both attached below. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung phone is not recognizing fingerprints
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on our product designs and functionality. I've attached some links that will be of use concerning your device freezing, not receiving texts and the biometrics. If you need any further assistance, please reach out to our warranty department or Samsung Support, both attached below. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung phone is not recognizing fingerprints
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on September 29, 2022
Posted by: Ale96
from NC
Expertise:Expert
Worst phone ever!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Ale96,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Problems
on September 27, 2022
Posted by: Walle
from Orange Park fl
Not sure if it is the phone or service but my other phone did not have this problem. I have had to turn off the phone and turn it back on so I can get my text messages and have the internet to work again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 29, 2022
Hi Walle,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on our product designs and functionality. I've attached some links that will help concerning you not receiving your text messages. Also, it sounds as if your device is still under warranty so I've linked Samsung's Warranty department as well. Please reach out to them, and or Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on our product designs and functionality. I've attached some links that will help concerning you not receiving your text messages. Also, it sounds as if your device is still under warranty so I've linked Samsung's Warranty department as well. Please reach out to them, and or Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
will not play WMA music files
on September 25, 2022
Posted by: JWWW
Expertise:Intermediate
For the cost of this up to date device I was disappointed to learn it would not play my WMA music files. Would not call this an up grade.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 27, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on September 24, 2022
Posted by: DON M
I was hesitant to buy the galaxy s22 ultra because of the reviews. Now I'm glad I did purchase this phone. The battery last a good while and the new features are awesome. Best phone ever!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Phone
on September 19, 2022
Posted by: Rick
from Marion AR
Expertise:Intermediate
I got mine about 6 weeks ago and it was amazing. Love the feel and the functions. The only problem is the battery life sucks. With a full charge, the battery only lasts about 10 to 12 hours. Hands down the 21 Ultra was the best.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US