Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Awesome features!
on March 22, 2023
Posted by: Galaxyfanatic
from Waco,Texas
Expertise:Beginner
Great phone love it,awesome camera,great customer service
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on March 22, 2023
Posted by: Dr fini
I purchased the phone for the camera. I never had a good clear shot. Every video is shaky. Every pic is poorly lit, grainy or hazy.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Dr fini... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help you achieve the perfect shot. Feel free to reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use the Camera app on the Galaxy S22 series (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use the Camera app on the Galaxy S22 series (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
So many great features!!
on March 15, 2023
Posted by: Marshallarts
from Colorado
Expertise:Intermediate
I have been a Samsung Note guy ever since the Note 2 came out. This 22 ultra is fabulous. The cameras just keep getting better, and better. My wife has tried ever phone make in the books. Finally tried the new 23 ultra and loves it too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but problematic
on March 12, 2023
Posted by: Victor
from Florida
Expertise:Intermediate
Phone's audio does not work after (and during) flights.... apparently a design problem that makes the device useless for frequent flyers
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Victor... Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the audio of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
smsng.us/Samsung-Support
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Lacks setting texts sounds cuts from songs.
on March 3, 2023
Posted by: Newheart2020
I would have given a five star if I could personalize my text messages. For example on my old galaxy I would use about a five second cut from its 5 o'clock somewhere for a friend's text I would use different cuts from from different songs for different contacts so I would hear the song and know who it was. I can't do that with the S22ultra.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 26, 2023
Posted by: 2009YRs
from Inglewood, CA
Expertise:Expert
I love that some things on mine where not preinstalled but mine came with white stickers! Mine came from the carrier. I love the speed, camera and it's easy on the grip! I do wish it was flatter screen because of my hands! So, have said skin tones are still off but I just changed the setting... perfect skin tone picture.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
on February 24, 2023
Posted by: Nichuu
Using it for past 1 month. This is giving me ultra premium feeling🖤
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on February 24, 2023
Posted by: Lovelylady
from Alabama
Expertise:Intermediate
Battery issues. Battery drains too quickly. Phone freezes up often.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 26, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your assessment is important as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the battery, and the freezing you've experienced. Please feel free to reach out to Samsung Support if you need any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US