Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Meh
on November 20, 2022
Posted by: Ging
from NC
I wish I had never got this phone. I purchased it about six months ago and I have had nothing but problems with it. It constantly over heats to the point where it shuts itself off and the charging port doesn't hold the cord properly. It pops out by itself leaving me with a low battery.
On the plus side the camera and video functions are amazing. I have taken many beautiful photos. Outside of that I was much happier with my S10+.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Ging,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We are thrilled you're enjoying the camera! I've attached a link that will help with the overheating you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department below as well. Please reach out to them for assistance with your charging port. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We are thrilled you're enjoying the camera! I've attached a link that will help with the overheating you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department below as well. Please reach out to them for assistance with your charging port. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad service
on November 19, 2022
Posted by: Mike
from Oklahoma
Expertise:Intermediate
Depending on what tower I hit you get message phone not reconized and can only make emergency call
Then when I can call majority of time no internet
Loved my S8+ only went to S22 ultra because my carrier said with system upgrades it wouldn't be supported
Worst purchase ever
Then when I can call majority of time no internet
Loved my S8+ only went to S22 ultra because my carrier said with system upgrades it wouldn't be supported
Worst purchase ever
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Mike,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 19, 2022
Posted by: dfltn78
from Ashtabula, Ohio
Expertise:Expert
Best galaxy that has come out yet! Love the phone. Definitely sticking with Samsung Galaxy s22 ultra
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better Than Iphone 13 pro
on November 19, 2022
Posted by: BubbleGumYum
from New York NY
Expertise:Expert
I switched from the Iphone 13 pro to the S22 Ultra. I am amazed how fluid and responsive this phone is. I can say having an open-source device changes everything. I can customize my wallpaper, fonts, alert tones, text tones, ringtones etc. I enjoy listening to music while i play games as the Iphone does not allow you do this. The live wallpapers are wonderful. No longer do I have to hold down my finger on the screen to see it "Live" with the Ultra I am able to see it animate on its own. The camera is excellent as well. I know with the iphone 14 they upgraded to a 48MP but I think Galaxy Ultra has the best camera specs with 108 Zoom especially comparing with the 13. The WQHD resolution is amazing. When I use apps and social-Media I can see the colors pop. Yes, the battery life can be better even with a 5000MAH battery, but they make up for it with super-fast charging which is much needed. I am glad I switched from the apple ecosystem with nothing to do to a wow device where I can do everything. Who cares about having a green bubble for me it's all about productivity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Need maunal on how to user
on November 19, 2022
Posted by: Roadmanmac
Llke the phone better than my last one...my problem is all this phone can do and they do furnish any information on how to use it.
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Roadmanmac,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features! Easy to use!
on November 19, 2022
Posted by: Hooked on Samsung
from Brooklyn, New York
I bought this one month ago and I'm loving it more and each day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lack of Features
on November 18, 2022
Posted by: Brandon ShlateRock
from Minnesota
Expertise:Expert
I've had my s22 ultra now for about 6months. The most discouraging thing is the lack of an SD card. I didn't do my research and wasn't aware of this till after my purchase was made. No SD card means storage is used up quickly, the other disappointments are, no power off button and a ridiculously awkward way to take a screenshot. Why put so much effort in designing a "Top of the line" phone yet miss the mark on some very important features. Disappointed....
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Brandon,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is appreciated as it ensures we bring our consumers the best in product design and functionality. There’s another way to switch off your device besides the side buttons. Swipe down from the top of the screen. Swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon. However, you can also go into Settings> Advanced features>Side Key. From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. I've attached a link that shows the multiple ways you are able to take a screenshot. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is appreciated as it ensures we bring our consumers the best in product design and functionality. There’s another way to switch off your device besides the side buttons. Swipe down from the top of the screen. Swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon. However, you can also go into Settings> Advanced features>Side Key. From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. I've attached a link that shows the multiple ways you are able to take a screenshot. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
SD Card No More Is Wrong
on November 18, 2022
Posted by: Cyndee
I only ever bout the Galaxy Notes with adding SD card, all my pas phones had the abilities to add the SD card for extra space for photos and videos so given this Galaxy S 22 Ultra only 4 stars due to no SD card slot and this is so so wrong for us consumers, then the prices still to exspensive, this has to end with high priced smartphones. As for everything else on the S22 Ultra has many awesome features that are great, glad it came with the S Pen 🖊️ need the S Pen for my fingers too big for the keyboard and for Art and many other awesome features…The only bad thing is no ability to add my SD card, why they take it away is not fair to consumers at all, do not take away this on Samsung devices this will be my last Samsung device to buy cause no SD card to use, might as well buy an Apple device, I don’t like Apple devices because no option to add a SD card for more space….So if Samsung takes away that feature I then rather get the iPhones…
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US