Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
4
Nice phone
on November 28, 2022
Posted by: Bw3558
from Michigan
Expertise:Intermediate
I've had my S22 Ultra for about 3 weeks now. I've always had Samsung S phones, my first one being the S3. I'm still learning what all this phone can do, but so far, I'm very happy with it. The reason for not giving 5 stars is I've had several dropped calls, (which never happened with my other phones) and the removal of the SD card slot.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lack of ease of access
on November 26, 2022
Posted by: TDRIZ
from Oregon
The included pen is NOT compatible with ANY other Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi TDRIZ,
We appreciate your take on the Samsung Galaxy S22 Ultra. We value all feedback as we continue leading the charge on innovation. Please reach out to Samsung Support, attached below, for any assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate your take on the Samsung Galaxy S22 Ultra. We value all feedback as we continue leading the charge on innovation. Please reach out to Samsung Support, attached below, for any assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Good not great so far
on November 26, 2022
Posted by: JcJets
from Waterloo New York
Expertise:Intermediate
I've had a month. Took some getting used to but it's a nice phone. Battery life if good and one hour charge is great. The pen is confusing but I didn't really want it anyway. I bought this for the camera. Inside magnification is great but outside not so much. Pictures of the sky or moon are always hazy and I can't figure it out yet.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone.
on November 25, 2022
Posted by: Hellion1652
from Indiana
Expertise:Expert
[This review was collected as part of a promotion.] I keep thinking about getting a Z Fold 4 but I just can't seem to bring myself to give up my S22 Ultra. It is such a great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Regretted it almost immediately
on November 25, 2022
Posted by: JenD
from Lexington
Expertise:Intermediate
I am very disappointed with this phone. I wish I had never given up my Note 9. The keyboard speech to text never works. The processing speed isn't any faster. The only 2 good things I can say about this phone is better battery life and the camera is amazing. If you want a excellent camera this is your phone. I want my Note 9 back.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi Jen,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We are pleased you're enjoying the battery life and the camera! I've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We are pleased you're enjoying the battery life and the camera! I've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
SUCKS!!
on November 24, 2022
Posted by: Cherry07
from Takoma Park, MD
Expertise:Intermediate
SAMSUNG NEEDS TO RECALL THIS PHONE JUST LIKE THEY DID WITH THE ONE THAT USED TO BLOW UP.... and I had that one too! I got mine in February or March, had to get a new one in September under warranty because it will not stay connected to the network. Now the new one is starting to show signs of the same issue!!!! I don't want advice on how to troubleshoot it either, I WANT OUT!!! I'm done with SAMSUNG and their unreliability!
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi Cherry07,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we strive to innovate and improve on our product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we strive to innovate and improve on our product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
everything you need
on November 24, 2022
Posted by: buddy love
from cheaapeake va
i only had my phone for a month i love everything about this phone cause i ise it for both Personal and for my job
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on November 23, 2022
Posted by: C512
I bought this phobe 2 weeks ago and it will not charge reliably. Even with the not included brick which I had to buy to charge the phone. Phone went to zero and shut off, would not charge for 12hrs then finally took a charge. Would highly recommend you buying two cans and some string would be far more reliable.
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra.
We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your device not turning on, and with it not charging. Also, as your device is still under warranty, I've added a link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
Samsung phone or tablet will not power on or off
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra.
We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your device not turning on, and with it not charging. Also, as your device is still under warranty, I've added a link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
Samsung phone or tablet will not power on or off
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US