Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Great Features but poor data connectivity
on May 27, 2023
Posted by: Me_You
from South Carolina
Expertise:Intermediate
I bought this phone a year ago and I have had nothing but issues. Lets start with the Good Things: Camera, Screen (size, brightness, etc), speaker sound, size, and weight are all great. I moved from a Note 10 to this phone and was hesitant about the change. The Con: arrived with broken motherboard (repaired) and data connectivity issues that can't be resolved by the mobile carrier (awaiting another repair). Unfortunately, with all the pretty bells and whistles that the phone comes with, its all for not if i have to be on WiFi for it to function properly.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 30, 2023
Hey there Me_You, we appreciate you sharing your feedback on your Samsung Galaxy S22 Ultra. We completely understand how important it is that your phone function properly no matter where you are in your day. We have provided a link to the Samsung Support Team, they can work with you one on one to troubleshoot your device and guide you through any steps necessary to resolve the difficulty. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Really awesome!
on May 21, 2023
Posted by: SebsG
from Quito, EC
Expertise:Intermediate
Simple fantastic, great deployment of very useful characteristics.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible phone
on May 19, 2023
Posted by: DeeGee
Some good features but most sucks. You can silence an individual contact. You also can't block an individual contact.......
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 23, 2023
Hello DeeGee, we appreciate you sharing your thoughts on your Samsung Galaxy S22 Ultra. We understand in situations wanting to be able to not hear from the people you don't wish to speak to. In your contacts app you can select the contact you wish to block and press the three little dots along the bottom and from there you can block the contact. We have included a link to the Samsung Support Team should you need further assistance adjusting the settings of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 15, 2023
Posted by: Chadlee29
from Southern California
Expertise:Intermediate
Amazing phone video pics . Love it one of the best phones o ever had. I highly recommend the s 22 ultra. Takes amazing pics of the moon
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, poor side power button location.
on May 15, 2023
Posted by: Arh73
Like the phone and have always liked the Samsung Galaxy series however the engineering designers really flopped on this one. Whoever thought it was a good idea to put the power button on the same side and right below the volume down button is moron. No thought whatsoever went in to making this decision. A grade school child would have known better than to put the power button next to any other button. Come on Samsung do better on the future models.
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Slick and feature rich
on May 13, 2023
Posted by: Vasu
from St louis
Expertise:Intermediate
I never thought I will get used to this large phone ; but I did- now i can't go back to regular small phones now. This phone has excellent camera and best screen resolution. The spen is a great addition. I use it quite a bit on selfies and image editing. I have shot some amazing photos with this phone - unbelievable that phone photography has come a very long way now. Overall a great phone - truly flagship.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Many good features but weak vibration mode
on May 13, 2023
Posted by: jmgr
The Galaxy S22 Ultra has been a disappointment. While it has many great features, the vibration modes reduces the phones functionality. Specifically, I can barely feel the phone vibrate when it is in my hand without case. This may sound like a minor inconvenience, but I spend a great deal of time in meetings and public areas. Vibration is important.
A couple of months ago, per a suggestion from Samsung, I took the phone to an authorized repair center. They told me the phone was functioning as designed.
Since the purchase of a Galaxy S III our phones and tablets have all been Samsung products. I need to replace my Galaxy S22 Ultra for a phone with a good vibration mode - it will probably not be a Samsung product.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 16, 2023
Hi Jmgr, thank you for your feedback on your Samsung Galaxy S22 Ultra. We understand how important knowing when you receive texts or calls is and how the vibration is a key feature of this. We would be more than happy to assist you. If you haven't done so already, in your settings you can increase the power of your vibration. In your settings app under sounds and vibration, under vibration instensity you can adjust how strong the vibration is for calls, notification, and everything separately. You also have an option to have a vibration sound for calls that can also ensure you never miss an important call. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team should you need further assistance. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
It's a phone but....
on May 8, 2023
Posted by: Chuck
from Lexington, KY
Expertise:Intermediate
I hate having to push 2 buttons at the same time to turn off or re-boot, also don't really like how the finger print sensor disappears when the screen is off, its hard to find at times and you have to move your finger around until you find it. There should be a subtle mar on the screen that you can see when the screen is off that disappears when the screen comes on. The USB plug is starting to wear out and loosing connection with my new car every time I hit a bump, it still charges but it wont stay connected to my car. I use my phone to deliver with Uber Eats and Grubhub so I have to plug and unplug a lot but its only like 7 months old and shouldn't be happening this soon.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hey Chuck, we appreciate you taking time to provide your thoughts to us on your Samsung Galaxy S22 Ultra. We understand how necessary a fully functioning device is to your work and we are eager to assist you. With regards to having to use two buttons to restart your device, the settings can be adjusted to change the usage of one of your side buttons from waking Bixby to a power off function. You can also use the Always on Display so that the fingerprint display will not disappear. Lastly, given the stated time of ownership we have provided a link to the manufacturer warranty and the Samsung Support Team for assistance with the charging port of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US