Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Best phone
on April 11, 2022
Posted by: ukiyoung
from Catlettsburg, KY
Expertise:Intermediate
[This review was collected as part of a promotion.] This is literally the best phone I've ever owned hands down
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Step into the future
on April 11, 2022
Posted by: Friday
from Davenport FL
Expertise:Expert
[This review was collected as part of a promotion.] I bought the galaxy s22 ultra and ever since I haven't even looked back at other phones. The camera is great and it has so many new features that it just feels like a phone from the future. 10/10 recomend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A Huge Step!
on April 11, 2022
Posted by: IKSlash
from Hiram, Gerogia
Expertise:Expert
[This review was collected as part of a promotion.] My first Samsung phone was the Galaxy S8+ back in late 2017, I absolutely enjoyed it and was happy with it. It was really nice to hold and the operating system and UI suited me well!.
Almost a year later I got the Galaxy S9+ and I felt a similar way. Having that phone for three years, it went through a lot, I almost even broke it accidentally, but I still held onto it for a little over three years!
Then recently, I got my S22 Ultra, which which I waited really patiently for. It does every better than all my previous phones, it's much more powerful which is crucial for playing certain games that are more demanding. The the adaptive motion smoothness is almost a MUST for your phone as it makes feel better, faster, and more premium. The battery is a huge plus as well, I don't need to plan around when my battery is low or when I need to charge it.
I held, and still hold the Galaxy S8+ and S9+ highly, but the S22 Ultra, I could say is even better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power Pack Ultra Mobile
on April 11, 2022
Posted by: anilkumark04
from Naperville, IL
Expertise:Expert
[This review was collected as part of a promotion.] I Pre-Ordered, received ahead of a expected date, amazing features and smart phone technology, loved the model, will always be a Samsung family and been since S8 Plus.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the camera that's it!
on April 11, 2022
Posted by: MrsB
from Colorado
[This review was collected as part of a promotion.] Pre order samsung s22 ultra, set it up and loving the feature pretty much. However, battery life is not what they said it would. I love playing games in my phone to kill time. Played about an hr and the battery didn't even last that long. From 90% down to 20% in less than an hr. Good thing it charge pretty fast too. But outside that, it's really a nice phone ( although it's too big for my hand )
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi MrsB,
Thank you for sending your review and for loving the product despite the issue you're having. We are saddened to hear about your recent experience, as you're having issues with the battery life on your Galaxy S22 Ultra. I understand the importance of having your device running at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144419857
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 11, 2022
Posted by: Alan
from Lacey, WA
[This review was collected as part of a promotion.] What is special about S22 Ultra?
The Galaxy S22 Ultra boasts a larger 2.4um pixel sensor for capturing more light and data, as well as a Super Clear Glass lens for capturing nighttime videos without flares. You also get a 12MP ultrawide lens, plus dual 10MP telephoto cameras that combine to offer 10x optical zoom and 100x space zoom
The Galaxy S22 Ultra boasts a larger 2.4um pixel sensor for capturing more light and data, as well as a Super Clear Glass lens for capturing nighttime videos without flares. You also get a 12MP ultrawide lens, plus dual 10MP telephoto cameras that combine to offer 10x optical zoom and 100x space zoom
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with camera
on April 11, 2022
Posted by: Dev G
from New Hampshire
Expertise:Expert
[This review was collected as part of a promotion.] Bought this during the Samsung event and I've been using it since i received on march 25th. No issues so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works a little slower then my Note 10+
on April 11, 2022
Posted by: UsuallyaSamsungLover
from Utah
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone as a pre-order, I got super excited finding out they had red as a available color... i was very disappointed when I received it... it was more like a coral pink, everyone knows I despite the color pink so people have been poking fun, I waited a month for the phone so I made sure to buy a camera screen protector and case to hide the pink colored phone that claims it was red. My other concern is the fact more then half of the tiktok filters don't work on this phone. I only upgrade my note 10+ because I had broke the back of the phone and didn't want to drop it in water and completely destroy the phone. Overall I'm very underwhelmed with my purchase.
I hate the fact the stylus pen is on the left side... I am also disappointed the power button is back on the right side.. doing screens hots have been difficult. Idk I'm kind of disappointed and pet down with this purchase overall.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Written by a customer while visiting Samsung US