Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2 out of 5
4.2
(1,424 Reviews)
Open Ratings Snapshot
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product. 
(
987 out of 1,166
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3 out of 5
3
Very Disappointed
on June 11, 2023
Posted by: Chico
from Pacoima CA
Expertise:Intermediate
It was a give from my wife for Christmas. The galaxy s22 ultra. After 3 months the software started to give problems. I received about 4 software updates with in 3 months.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hi there Chico, thank you for sharing your feedback on your Samsung Galaxy S22 Ultra. We are more than happy to help you troubleshoot any difficulty you are experiencing with your Samsung device. Without knowing exactly what difficulty you are experiencing we have provided a link to the Samsung Support Team. They can ascertain what you are experiencing and help you resolve any difficulty. We appreciate you being a Samsung cutomer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Does all!!!
on June 11, 2023
Posted by: AwesomenessYT
I use this phone for all purposes and it does all of them well, yessir.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Overheat
on June 10, 2023
Posted by: Blanca
from Fl
Expertise:Intermediate
The phone overhead all the time,impossible to talk ,I have to put it in speaker all the time to prevent the over heat close to my face.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hey Blanca, thank you for your feedback on your Samsung Galaxy S22 Ultra. We understand how it wouldn't be ideal to have to use your phone on speaker all the time. We would be more than happy to help you troubleshoot the heat of your device. We have included a link below to an article about keeping your device at normal operating temperature. If that does not help resolve your difficulty, we have also included a link to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best feature in the world
on June 8, 2023
Posted by: Rittscracker43
from Morgan County Tennessee
Expertise:Intermediate
I love the galaxy s22 ULTRA AN THANK YOU GOD BLEAS YOU
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on June 3, 2023
Posted by: Sweetpea
Expertise:Intermediate
I love this phone.I bought it 6 months ago. The features are easy to use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
All around great phone
on June 3, 2023
Posted by: Katdaddy420
I own this phone great phone. Great features great everything about ultra 22 if you are an android person grab this cell no jk.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
DO NOT WASTE YOUR MONEY
on June 3, 2023
Posted by: MlleJ
from New York, NY
Expertise:Expert
The worst Android . The only good thing about this is that the camera is excellent.
Speech to text is the worst.
Always misspells.
Keyboard too small so , when typing, there are always errors.
Too sensitive to touch. and defaults too quickly to another program.
All previous Android Samsung's were just fine. Price way to high for the product.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hi there MlleJ, we are so grateful to you for taking time to share your thoughts on your Samsung Galaxy S22 Ultra. We have some great tips we believe can help you get the most out of your device. You can ensure you don't have the touch sensitivity turned up on your display. You can also make adjustments to the keyboard including increasing the size. In your settings you can go under advanced settings in the keyboard and choose the keyboard that is going to best suit your needs. You can also always turn your phone to landscape and type from there with a larger keyboard. With the voice to text, we have provided a link to a great article to troubleshoot speech to text. We have also included a link to the Samsung Support Team for further assistance or to answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible battery
on May 31, 2023
Posted by: Eli C
from Denver, CO
Expertise:Expert
I have had for 6 months, worst battery I've ever owned on a phone, I used it for about an hour and half with Google maps on Android auto, its been unplugged since 630 am its 430 now and I'm down to 2% in 10 hours while only using it for maps, I didn't even use the phone while at work and it drained 80% by the time I got done with work and I didn't even use it at all, I mean no music playing, nothing, just sitting in my frigging pocket.
This is unacceptable, garbage product wouldn't wish this on my worst enemy.
I used to love Samsung but I'm starting to second guess them now.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey Eli C, we appreciate you sharing your feedback on your Samsung Galaxy S22 Ultra. We completely understand how important having a lasting battery is to your everyday life. We have provided a few links below to help you troubleshoot the battery life of your device. If you are still experiencing this difficulty, given the stated time of ownership, we have provided a link to the Samsung Support Team and the manufacturer warranty for your device. We appreciate you being a Samsung customer, and are here to assist you at your convenience. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
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